New Student Processing Team, Application Processor

Virginia Tech•Blacksburg, VA

1d•Onsite

About The Position

This position plays a critical role in supporting the processing of first‑year and transfer applications by ensuring applicant records are accurate, complete, and properly maintained across university systems.

Requirements

Experience providing administrative or program support in an academic or professional setting.
Proficiency with Microsoft Office and standard data-entry functions.
Strong organizational, communication, and customer service skills.
Ability to manage sensitive information and maintain accuracy in a fast‑paced environment.
Highly detail‑oriented with the ability to work both independently and collaboratively.

Nice To Haves

Experience supporting students or families in enrollment, admissions, or student services.
Familiarity with Banner or other large relational databases.
Experience using a CRM system, particularly Slate.

Responsibilities

Review, process, and update undergraduate applications to ensure accuracy and completeness in Banner, Slate, and related systems.
Manage application updates, workflow modifications, and record corrections throughout the admissions cycle, ensuring timely and consistent processing.
Review and verify transcripts, test scores, application fees, residency information, and other required materials; follow up with applicants, counselors, and external partners as needed.
Track and process application changes, corrections, and supplemental documents, maintaining appropriate documentation and workflows.
Collaborate closely with New Student Processing Team members to support accurate and efficient application processing.
Update applicant statuses consistently across systems throughout the admissions cycle.
Download, match, and process electronic transcripts, test scores, and documents received through multiple external platforms.
Reconcile application fees and assist with preparing communications related to application processing.
Coordinate with internal and external stakeholders to ensure timely application review and accurate reporting.
Maintain applicant files and support office-wide records management practices.
Provide administrative support and customer service to applicants and campus partners throughout the admission process.
Contribute to continuous process improvement efforts to enhance efficiency, accuracy, and service quality.