Student Account Processor

High Point University•High Point, NC

4d•Onsite

About The Position

High Point University’s Student Account Processor for the Office of Student Accounts processes payments for tuition and related fees. Reconciles cashier transactions with Colleague/Datatel and/or internal reports on a daily basis. Helps to maintain the undergraduate student account population to assist in facilitating the invoicing and collections of tuition statements. Assist in answering the phones and Student Accounts email box as needed.

Requirements

Minimum of two (2) years of experience in customer service and accounting-related functions required.
Knowledge of basic accounting principles
Knowledge of accounts receivable and bank reconciliations
Knowledge of banking deposit software
Knowledge and ability to utilize the Internet, Microsoft Office software, and Datatel software or a related higher education software package
Ability to use the computer keyboard, including ten key calculator
Ability to work confidently and competently under tight deadlines and flexibility to adjust to changing priorities
Strong interpersonal skills and the ability to work effectively with internal and external personnel
Ability to work in a fast-paced environment
Strong customer service skills, including phone and email
Strong organizational and time management skills
Ability to appropriately handle confidential information
Attention to detail and high level of accuracy

Nice To Haves

Associate degree in Accounting, Business Administration, Finance, or a related field preferred.
Experience working in a higher education environment preferred.

Responsibilities

Receives incoming mail daily, distribute and post accordingly
Enters all student AR and Non-AR related payments into Colleague/Datatel
Processes daily deposit to Pinnacle Bank
Maintains sufficient cash drawer balance, count drawer and agree total to GL balance on a weekly basis
Reconciles cash receipts with Colleague/Datatel daily
Processes all returned checks when notified by Business Office
Posts all scholarship payments and submit copies to Student Financial Planning for posting
Responsible for taking in-person application payments for study abroad programs, instrumental tours and other miscellaneous programs
Responsible for processing student payments for parking violations and have them marked paid in parking system software
Responsible for taking in-person deposit payments as needed for matriculation, learning excellence, etc.
On a weekly basis, on Thursdays, receive the weekly check refunds from the Business Office, reconcile them with the completed refund sheets from the Data Analyst and then mail out the checks accordingly
Helps maintain student accounts for invoicing and collecting payments
Assists in answering phones; including resolving issues when possible, routing calls and taking messages
Assists in responding to emails from the Student Accounts email box as needed
Assists in other office functions as needed