Application Portfolio Manager

State of North Carolina•1915 Health Services Way Wake, NC

3d•$91,600 - $160,299•Hybrid

About The Position

This position is the Manager of the Health and Human Common Applications Management Unit, reporting to the Yellow Portfolio IT Director. This Applications Systems Manager I position oversees a staff of IT professionals who support Departmental, multi-Divisional, or Program critical software applications/solutions (such as Common Name Data Service, Division Websites, SharePoint, and Tableau/PowerBI), as well as provide solution support for the Office of Economic Opportunity (OEO). This unit is responsible for providing automation solutions and visualizations to enhance service delivery and improve productivity of business activities conducted by the Department; devising automation plans; managing development efforts; controlling changes to production software; and providing ongoing production support for systems/solutions within DHHS. This position is responsible for maintaining an accurate accounting of the team’s support responsibility in application rationalization, monitoring monthly invoices and expenditures, and participating in Strategic and Financial/Budget planning. It ensures the team’s appropriate usage of Enablement and DevSecOps tools, timely resolution of vulnerability findings, timely and appropriate security event response and recovery, efficient resource utilization, resource upskilling and mandatory training, appropriate access to assets and data, appropriate disaster recovery planning and testing, accurate incident/request tracking, and adherence to all IT policies and procedures. In addition to interacting closely with division business partners to understand requirements, future IT support initiatives, current support issues and concerns, and current/future budgetary situations, this position communicates and collaborates with Executive Leadership, IT Directors, IT Managers, ITD Section staff, and representatives from other state and federal agencies.

Requirements

Bachelor's degree in computer science or an IT related field or other related technical degree from an appropriately accredited institution and five years progressive experience including at least two years of experience in programming and applications analysis or related work; OR Associate degree in computer science or an IT related field or other related technical degree from an appropriately accredited institution and six years progressive experience including at least two years of experience in programming and applications analysis or related work; OR An equivalent combination of education and experience.

Nice To Haves

Knowledge of and experience with providing technical direction for common and enterprise development platforms such as Sharepoint, Website/Drupal, Tableau/PowerBI, as well as a diverse range of technology platforms such as mainframe, distributed server-based, and/or cloud-based software applications
Demonstrated ability to effectively supervise people and to develop an environment that encourages teamwork and models comradery
Demonstrated ability to model positive customer service standards and understands the relationship between customer business and technology solutions
Demonstrated ability to manage critical and time-sensitive events
Knowledge of contracting/procurement processes

Responsibilities

Oversees a staff of IT professionals who support Departmental, multi-Divisional, or Program critical software applications/solutions.
Provides solution support for the Office of Economic Opportunity (OEO).
Provides automation solutions and visualizations to enhance service delivery and improve productivity of business activities.
Devises automation plans.
Manages development efforts.
Controls changes to production software.
Provides ongoing production support for systems/solutions within DHHS.
Maintains an accurate accounting of the team’s support responsibility in application rationalization.
Monitors monthly invoices and expenditures.
Participates in Strategic and Financial/Budget planning.
Ensures the team’s appropriate usage of Enablement and DevSecOps tools.
Ensures timely resolution of vulnerability findings.
Ensures timely and appropriate security event response and recovery.
Ensures efficient resource utilization.
Ensures resource upskilling and mandatory training.
Ensures appropriate access to assets and data.
Ensures appropriate disaster recovery planning and testing.
Ensures accurate incident/request tracking.
Ensures adherence to all IT policies and procedures.
Interacts closely with division business partners to understand requirements, future IT support initiatives, current support issues and concerns, and current/future budgetary situations.
Communicates and collaborates with Executive Leadership, IT Directors, IT Managers, ITD Section staff, and representatives from other state and federal agencies.