Application/Platform Administrator

TX Assoc of School Boa•Austin, TX

6d•$73,800 - $117,875•Hybrid

About The Position

As an Application/Platform Administrator, you will serve a critical role, with responsibility for the administration, maintenance, security, and optimization of RMS core applications. You will work directly with operations, policy administration, claims, underwriting, and member service departments. You’ll be joining a team of nine other people, fellow administrators, product owners, project manager, and leadership. Your primary focus area will be two-fold, both managing issues and maintaining applications, as well as contributing to the build-out of our technical roadmap by developing enhancements. applications, as well as contributing to the build-out of our technical roadmap by developing enhancements.

Requirements

Bachelor's degree in computer science or business; equivalent experience may be accepted.
3-5 years of experience directly supporting end users with application support.
Experience working quickly to identify issues and implement critical and accurate migration strategies within a fast paced and dynamic work environment.
Incident and problem management skills.
Skilled with application and platform administration.
Knowledgeable with troubleshooting systems.
Strong customer service, communication, and writing skills.
Ability to collaborate, share, teach, and respect other team members.
Ability to demonstrate analytical and problem-solving skills and implementing system enhancements.

Nice To Haves

Experience in the insurance or risk management industry (underwriting, policy administration, and claims operations) preferred.
Experience with Origami Risk, Hyland OnBase, and NetSuite preferred.

Responsibilities

Troubleshooting and resolving technical issues causing downtime or diminished functionality for our end users.
Enhancing the applications we support. You’ll work directly with business leaders across the organization, to understand, document, design, and develop application-level solutions to support many of our most important initiatives.
Collaborating with Product Owners and Project managers to execute the RMS technical roadmap.
Maintaining RMS applications by applying software patches, updates, and preemptive issue identification.
Writing root cause analysis, knowledge articles, system workflows, technical requirements, and design documentation.
Managing platform security, including users, roles, and permissions.
Troubleshooting work requests and incidents from end users.
Researching technical documentation, release notes, knowledge articles, and other sources to become a subject matter expert for the applications you support.
Leveraging your expertise to document and share knowledge with other administrators via mentoring, training, and joint projects as well as assisting with complex incidents.
Developing excellent end user and business unit relationships at all levels from Executive Director level to end user.
Building strong working relationships with the software vendors for the applications we support.
Gathering requirements and collaborating with stakeholders to write technical requirements and design documentation for enhancement and project work.
Working independently to build enhancements in a variety of applications.
Providing feedback to leadership about the team’s growth and development as well as strategies to enhance team efficiency and effectiveness.