Remote Application Performance Monitoring Manager (VA ESOM)
About The Position
Kentro is seeking an experienced Application Performance Monitoring (APM) Manager to lead enterprise-scale monitoring operations supporting the Veteran’s Administration. This leader oversees two core teams — Instrumentation Engineering & Sustainment (IES) and Monitoring Architecture & Standards (MAS) — responsible for delivering full stack performance visibility across ~800 applications, platforms, and associated infrastructure. The APM Manager ensures the reliability, performance, and end to end health of critical VA applications by driving proactive detection, reducing MTTx (MTTD/MTTA/MTTE), improving telemetry quality, and aligning monitoring workflows to incident and SRE practices. This role requires disciplined operational leadership, engineering acumen, and the ability to mature enterprise observability capabilities within a high tempo environment. Reporting to the Service Reliability & Operations Manager, this leader plays an essential role in sustaining service health and enabling rapid, data driven response to performance issues affecting VA staff and Veterans nationwide.
Requirements
- Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline.
- 8 years of experience can be substituted for education.
- 15+ years in IT operations, service reliability, enterprise monitoring, or incident management, including 5+ years managing operations teams.
- Experience overseeing service delivery to a federal client.
- Proven experience leading multi-site IT operations and diverse operational teams.
- Strong background in ITIL practices, event and incident management, and customer support operations.
- History of collaboration and flexibility, including innovative solutions to solve challenges facing large, complex enterprises.
- US Citizen or Green card holder
- Willing and able to obtain and maintain Public Trust Clearance
- Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
- If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.
Nice To Haves
- Exceptional leadership, coaching, and interpersonal communication skills.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Ability to build and maintain strong client relationships and manage escalations effectively.
- Experience with enterprise monitoring, major incident management
- Ability to prioritize work and self-direct with minimal input.
- Strong messaging capabilities to create team cohesion, team-focus and ongoing drive.
Responsibilities
- Lead and mentor the IES team responsible for deploying, maintaining, and optimizing monitoring instrumentation across ~800 applications and networked systems.
- Ensure high‑quality telemetry (metrics, logs, traces, events) and end‑to‑end visibility across application tiers.
- Improve alert fidelity using smarter thresholds, correlation, anomaly detection, and AIOps capabilities.
- Oversee intake and triage of ~8,000 monitoring alerts per day, ensuring accurate prioritization and escalation.
- Continuously refine signal‑to‑noise ratio through tuning, automation, and root‑cause reduction.
- Direct the MAS team responsible for monitoring platform operations, observability architecture, standards, and AI-driven analytics.
- Define and enforce enterprise monitoring best practices, instrumentation patterns, and telemetry governance.
- Partner with engineering, application owners, and infrastructure teams to ensure consistent, scalable observability.
- Lead integration of APM capabilities with incident management, dashboards, SLO/SLA reporting, and service health analytics.
Benefits
- paid time off
- healthcare benefits
- supplemental benefits
- 401k including an employer match
- discount perks
- rewards
- education reimbursement for certifications, degrees, or professional development
- flexibility for you to take a course, complete a certification, or other professional growth and networking
- funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations
- host and attend charity galas/events
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What This Job Offers
Job Type
Full-time
Career Level
Manager
