Application Owner- Field & Risk

Davies • Home, WV

3d • $145,000 - $155,000 • Remote

About The Position

The Application Owner is responsible for the operational ownership, delivery coordination, and continuous improvement of the app ecosystem supporting the Field & Risk Services (FRS) division. This role serves as the primary liaison between business stakeholders, the Product owners , and the development team to ensure that strategic initiatives are translated into actionable work, prioritized appropriately, and delivered through a structured Agile framework. The role combines Product Ownership, Application Ownership, and Scrum Master responsibilities, acting as the day-to-day steward of the platform while facilitating sprint execution, release planning, team coordination, and delivery governance. The Product & Platform Owner will work closely with the Head of Product, who is responsible for strategic product direction, divisional priorities, business outcomes, and long-term platform evolution.

Requirements

• 5+ years in Product Owner, Application Owner, Platform Owner, Business Analyst, Delivery Lead, or similar roles.
• 3+ years working within Agile/Scrum development environments.
• Experience managing software backlogs and coordinating development teams.
• Experience working with business stakeholders and technology delivery teams.
• Experience supporting enterprise applications through full lifecycle management.

Nice To Haves

• Certified Scrum Master (CSM), PSM, or equivalent.
• Product Owner certification (CSPO, PSPO).
• Experience with SaaS, cloud-hosted, or enterprise business platforms.
• Experience supporting insurance, risk services, loss control, premium audit, or field operations platforms.
• Familiarity with application modernization and platform transformation initiatives.

Responsibilities

• Act as the primary operational owner for the application portfolio.
• Capable of hands-on intervention during critical problem-solving scenarios.
• Maintain oversight of platform health, support processes, integrations, technical debt, and enhancement opportunities.
• Partner with engineering leads to ensure platform stability, performance, security, and scalability.
• Coordinate business and technical stakeholders regarding platform changes and releases.
• Facilitate issue escalation and resolution across business, support, and engineering teams.
• Ensure platform documentation, operational procedures, and ownership records remain current.
• Own the day-to-day operational backlog for business applications and related platforms.
• Translate business requirements, enhancement requests, defects, and operational needs into well-defined user stories and backlog items.
• Maintain backlog hygiene, prioritization, acceptance criteria, and delivery readiness.
• Ensure development priorities align with strategic direction established by the business.
• Coordinate release planning and delivery schedules with stakeholders.
• Provide visibility into delivery status, sprint progress, risks, and dependencies.
• Facilitate Agile ceremonies.
• Remove delivery impediments and coordinate resolution of blockers.
• Monitor team delivery metrics and team performance indicators.
• Promote Agile best practices and continuous improvement.
• Support estimation, capacity planning, and sprint forecasting activities.
• Serve as the primary coordination point between: FRS Leadership, Head of Product, Development Team, Operations Teams, Technology Teams, External Vendors (as applicable).
• Communicate roadmap progress, delivery updates, and implementation plans.
• Facilitate prioritization discussions among competing business needs.
• Support business case development and initiative planning.
• Partner with the Head of Product to convert strategic objectives into executable delivery plans.
• Assist in roadmap planning and platform modernization initiatives.
• Support migration, transformation, and continuous-improvement programs across the technology portfolio.
• Identify opportunities to improve processes, automation, user experience, and operational efficiency.
• Maintain regular and dependable attendance.
• Be available and able to perform job responsibilities during established work hours.

Benefits

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage
• Paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed