Application Manager – SAP Platform

Samsonite • Mansfield, MA

2d • Hybrid

About The Position

We are seeking an experienced SAP Platform Manager to own the technical
operations, governance, and evolution of our SAP landscape, with a primary focus
on SAP Basis and our RISE landscape with SAP engagement. This role will act as
the primary liaison between our internal IT, business stakeholders, SAP,
hyperscalers, and implementation partners to ensure a secure, stable, and
scalable SAP platform. The ideal candidate has 15+ years of SAP experience,
strong SAP Basis and infrastructure background, and proven exposure to RISE with
SAP (S/4HANA Cloud, Private Edition or equivalent) and working with
cross-regional teams.

This is a hybrid role; we work on site 4 days and remotely 1 day, weekly.

Requirements

• 15+ years of SAP experience
• strong SAP Basis and infrastructure background
• proven exposure to RISE with SAP (S/4HANA Cloud, Private Edition or equivalent) and working with cross-regional teams

Responsibilities

• Manage the overall SAP platform strategy, roadmap, and operations across ECC, S4, BI, SAP HANA, integration components, and related tools
• Own day-to-day platform operations including system availability, performance, capacity, monitoring, backup/recovery, high availability, and disaster recovery.
• Govern and coordinate all activities with SAP RISE, hyperscalers, and external providers, including service reviews, SLAs, escalations, and change windows.
• Oversee SAP system installations, upgrades, support packs, migrations, and technical projects, ensuring alignment with SAP’s clean-core and RISE guidelines.
• Ensure platform security, compliance, and audit readiness (user and role administration, system hardening, vulnerability remediation, and adherence to the RISE shared responsibility model).
• Partner with SAP functional, development, and architecture teams to design robust, scalable solutions and ensure technical readiness for major initiatives and releases.
• Coordinate with offshore delivery team: define scope, allocate work, monitor quality, and implement continuous improvement for operational excellence and cost efficiency.
• Establish and maintain standards, procedures, and documentation for SAP operations, including runbooks, SOPs, and environment inventories.
• Drive incident, problem, and change management processes for the SAP platform, including root cause analysis and long-term remediation.
• Act as a key escalation point for critical SAP issues, working closely with SAP, infrastructure, security, and business stakeholders to restore service and prevent recurrence.
• Support planning and execution of SAP transformation programs
• Collaborate with cross-functional teams to support integrated business processes and solutions.

Benefits

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees