Application Manager - ERP systems

DS Smith•Hinckley, MN

9d•Remote

About The Position

Are you a proactive problem-solver with a passion for bridging the gap between cutting-edge technology and commercial excellence? We have an exciting opportunity for an experienced Application Manager to join our team and take ownership of our operational systems. This is a high-impact role at the heart of TMS (Total Marketing Support), where you will transform how we use our core applications to our operations to the next level. As Application Manager, you won’t just maintain systems; you will be the architect of operational efficiency. You’ll dive deep into our platforms to unlock under-utilised features, streamline complex workflows, and an integral to supporting on seamless system integrations. Whether you’re providing expert guidance to global clients or collaborating with third-party developers on future roadmaps, your work will directly empower our teams to deliver world-class results. If you have experience with Job Management, ERP or similar systems and are looking for an opportunity to define new processes and make a tangible impact - then we might be looking for you!

Requirements

3+ years supporting and maintaining enterprise applications, ideally within print, POS, creative production, or supply chain environments
Strong understanding of procurement workflows, financial processes and supplier management
Detail-focused with a passion for process optimisation and the ability to use system metrics to inform improvement initiatives
Excellent stakeholder engagement skills, with the ability to translate technical requirements into commercial solutions
A strong sense of ownership and the ability to work independently in a fast-paced, multi-country environment
Understanding of ITIL practices and project management frameworks; experience in platform configuration and user training

Responsibilities

System Ownership: Act as the internal lead for core applications, ensuring configuration and performance meet business and client requirements
Process Optimisation: Identify and implement workflow improvements to reduce manual tasks and drive adoption of advanced system features
User Support & Training: Provide expert troubleshooting and lead training initiatives for internal, client, and supplier teams
Data & Integration: Support API-led integrations and ensure high standards of data accuracy, consistency, and compliance across all reporting
Change Management: Lead application upgrades, module rollouts, and process redesigns to align with strategic goals
Collaboration: Partner with third-party providers on roadmap development and work across functions to support commercial and technical projects.