Application Manager- EHR IT

VCU Health • Richmond, VA

1d • Hybrid

About The Position

The IT Applications Manager is responsible for handling the operational support, maintenance, and development activities for healthcare business applications. This role will manage the Epic Orders, Bugsy, and ASAP applications. The IT Applications Manager is responsible for working closely with various hospital team members in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies. They act as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates. The IT Applications Manager also manages the release process for applications which includes effective department wide and end user communication. The IT Applications Manager will lead a team of IT specialists responsible for implementing and upgrading system hardware and application software. This position will also manage service delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications. The manager keeps abreast of new developments and forecasts future trends in the area of application integration in the healthcare industry and maintains a strong understanding of technology and its application to achieve business objectives.

Requirements

• Must be certified in Epic module(s) appropriate to area of responsibility as determined by leadership if applicable.
• Each project and exam as determined for the specific roles must be passed within three (3) attempts.
• Successful Epic certification(s) completion required within 60 days of final training.
• Maintain required Epic certification for appropriate role.
• Five (5) years’ experience in relevant IT field.
• Three years of leadership experience.
• Bachelor’s Degree in Computer Science, Information Systems, Business, or Engineering from an accredited program or an equivalent combination of education, training, and/or experience.
• Demonstrated capability for problem solving, decision making, sound judgement and assertiveness.
• Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.
• Works well under pressure and manages several responsibilities with ease and composure.
• Advanced interpersonal, written and oral communication skills.
• Solid leadership skills.

Nice To Haves

• Ten (10) years’ experience in relevant IT field.
• Five years of leadership experience.
• Previous Epic experience in the training, build, and/or support of the Epic systems electronic health record suite preferred.
• Healthcare experience desired.
• Master’s Degree in Computer Science, Information Systems, Business, or Engineering from an accredited program.
• Related certification.

Responsibilities

• Handling the operational support, maintenance, and development activities for healthcare business applications.
• Managing the Epic Orders, Bugsy, and ASAP applications.
• Working closely with various hospital team members in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies.
• Acting as a focal point for communicating related system problems within the department and collaborating with other teams and vendors on changes, fixes, and updates.
• Managing the release process for applications which includes effective department wide and end user communication.
• Leading a team of IT specialists responsible for implementing and upgrading system hardware and application software.
• Managing service delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications.
• Keeping abreast of new developments and forecasting future trends in the area of application integration in the healthcare industry.
• Maintaining a strong understanding of technology and its application to achieve business objectives.
• Effectively manage, develop and motivate staff.

Benefits

• One college and four health sciences schools
• An academic medical center
• A Level I trauma center
• One of only two NCI-designated cancer centers in Virginia
• The region’s only full-service children’s hospital
• More than 800 physicians in 200 specialties
• With a community health center, dedicated research teams, facilities and valued partners in every field

What This Job Offers

• Job Type: Full-time
• Career Level: Manager