Application Management Senior Analyst

NTT DATA Services•Richmond, VA

16d•$61,668 - $123,336•Onsite

About The Position

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application Management Senior Analyst to join our team in Richmond, Virginia (US-VA), United States (US). Flexible working in shifts supporting 24X7 steady state operations. Covering Business Hours of 10am-7pm, with off-hours and weekend on-call support. Individuals understand their own area and can perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks. They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work. Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. Contributes to root-cause analysis based on system and incident knowledge. Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests. Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients. Flexible to extend beyond work hours towards accomplishing assigned tasks. Regularly exercises discretion and independent judgment on technical matters. Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. Build deeper understanding of processes, procedures, customers and organization.

Requirements

3+ years' experience with Messaging technologies.
3+ years' experience with Microsoft M365 administration and support, Exchange Cloud environment and Clients, Outlook (All versions).
Prior experience in administering/supporting these platforms: AD and LDAP.
Expereince with ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management.

Nice To Haves

Troubleshooting skills on end user support tasks, recipient’s management, User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support a plus.
Service Now experience a plus.

Responsibilities

Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
Contributes to root-cause analysis based on system and incident knowledge.
Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests.
Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients.
Flexible to extend beyond work hours towards accomplishing assigned tasks.
Regularly exercises discretion and independent judgment on technical matters.
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
Build deeper understanding of processes, procedures, customers and organization.
Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, etc.
Experience in Customer Coordination (understand customer needs and providing solutions).