Application Management Advisor - REMOTE

NTT DATA Services • Northville, MI

1d • Remote

About The Position

The role is considered a subject matter expert in terms of application security and entails providing analysis, functional support, and maintenance of application security, access, and provisioning. Responsibilities include troubleshooting and analyzing complex application security issues, maintaining user accounts and permissions, and ensuring compliance with security policies and industry regulations. The position requires developing and maintaining user client relationships, conducting application security audits, and documenting issue resolution. Additionally, the role supports testing of application security configurations and assists in process improvements. The individual will serve as an escalation resource and mentor for less experienced security administrators.

Requirements

• 7+ years of experience supporting warehouse, distribution, ERP, or supply-chain applications.
• 4+ years of hands-on Tecsys Elite experience, or comparable enterprise WMS / Distribution ERP support experience with demonstrated ability to ramp quickly on Tecsys.
• Strong understanding of warehouse and distribution operations, including inbound, fulfillment, inventory accuracy, cycle counting, order management, procurement, returns, and enterprise handoffs.
• Strong troubleshooting skills across application configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows.
• Working knowledge of integrations, including APIs/web services, SFTP/FTP, EDI, batch jobs, file-based interfaces, and interface monitoring.
• Ability to read, write, and troubleshoot SQL queries for issue investigation, data validation, reconciliation, and support analysis where access is permitted.
• Experience with incident, problem, change, release management, vendor support escalation, defect analysis, and patch validation.
• Familiarity with ServiceNow, Jira, or similar ITSM/support-ticketing platforms.
• Strong communication skills with the ability to explain complex system issues to warehouse users, business leaders, IT teams, and vendors.

Nice To Haves

• Direct hands-on experience supporting Tecsys Elite WMS and Elite Distribution ERP in production environments.
• Experience with Tecsys Itopia low-code capabilities and additional Tecsys modules such as TMS, Delivery Management, TecsysIQ/analytics, or Order Management where deployed.
• Working knowledge of relational databases, Oracle, Linux/Unix, Windows servers, scripting, job scheduling, monitoring tools, or cloud/SaaS operations.
• Experience supporting upgrades, enhancement releases, go-lives, cutovers, and hypercare periods.

Responsibilities

• Troubleshooting and analyzing complex application security issues
• Maintaining user accounts and permissions
• Ensuring compliance with security policies and industry regulations
• Developing and maintaining user client relationships
• Conducting application security audits
• Documenting issue resolution
• Supporting testing of application security configurations
• Assisting in process improvements
• Serving as an escalation resource and mentor for less experienced security administrators

Benefits

• The company is a Global Top Employer.
• NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
• NTT DATA is committed to staying flexible and meeting the evolving needs of both our clients and employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed