(Remote) Application Consultant

Harris Computer • Burnaby, ON

6d • $75,000 - $90,000 • Remote

About The Position

Cayenta, a division of Harris, is seeking an Application Consultant for its Client Services team. This role is ideal for driven individuals with Utility experience who are passionate about providing segregated IT transformation for clients. The Application Consultant will act as a liaison between Operations, R&D, and clients, becoming a product expert and client process advisor. This project-driven, remote role supports a wide array of services for existing clients, with a focus on the CayOps program to improve day-to-day operations. The position is open to candidates in Canada and the US, requiring approximately 25% travel. Candidates must possess a valid passport and be legally eligible to travel internationally to Canada, the US, and the Caribbean.

Requirements

• Knowledge of utility customer (meter to cash) life cycle.
• Knowledge of a utility Customer Information System (CIS) processes and functionality.
• Strong influencing, coaching, and communication (both written and verbal) skills across all levels of an organization.
• Experience working with both business and IT groups.
• Must be able to travel up 25% of the time within North America.
• Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.

Nice To Haves

• Preferred experience in providing software implementation to the utility sector.
• Entrepreneurial Spirit, with a willingness to 'roll up sleeves' and work at all levels of the client organization.
• Degree in Computer Science, Business Technology Management, or Management Information Systems is nice to have.
• Knowledge of SQL and experience in system configuration is helpful.
• A passion for seeing others succeed.

Responsibilities

• Work with colleagues and managers to proactively manage a superior technology solution for our clients.
• Provide support to existing and new clients by leading customers through our processes, communicating with those involved to ensure that solution is completed and any issues are resolved so the client can be successfully utilizing the product.
• Train users in the system set up, administration and maintenance.
• Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational goals of the client.
• Understand clients' business processes and configure applications based on business needs and accepted best practices.
• Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training.
• Create user documentation when required and the complete handover documentation to assist support staff in providing quality customer care.
• Build our clients' capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional products and services that fit the needs of our clients.
• Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates.
• Efficient delivery of services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources.
• Be a leader in providing subject matter expertise to R&D and other operational groups, by understanding market trends of client needs and business practices to ensure the success of our product, incorporating industry best practices in order to maintain strengthen our position within the market.

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree