Application, Infrastructure & Service Management
About The Position
Application, Infrastructure & Service Management (State Street Bank and Trust Company; Quincy, MA): Will be responsible for the reliability and stability of our production applications. The position will focus on existing systems, reducing work through automation, and ensuring the permanent closure of incidents. Specific duties of the position include: Troubleshoot major incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident; Ensure Client SLAs/SLOs are met; Engage with tools and operations teams to address failure patterns and incidents; Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions; Identify areas for automation to reduce manual operational work; and Participate in 24x7 support coverage as needed. Up to 10% domestic travel for team meetings. Hybrid-remote telecommuting permitted pursuant to Company policy.
Requirements
- Bachelor’s degree or its equivalent in Computer Science, Computer Engineering, or a related technical field
- 8 years of experience as a Systems Software Application Analyst or in any occupation/title providing relevant experience in Middle Office support
- Solid understanding of the software delivery lifecycle using Agile practices
- Demonstrated proficiency in at least one of the following programming languages: Python, Java, or Go
- Proven hands-on experience with deployment, monitoring, automation and operations analysis tools such as Grafana, Kibana, Splunk, or Dynatrace Managed
- Proficient in ITIL processes
Responsibilities
- Troubleshoot major incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident
- Ensure Client SLAs/SLOs are met
- Engage with tools and operations teams to address failure patterns and incidents
- Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
- Identify areas for automation to reduce manual operational work
- Participate in 24x7 support coverage as needed
Benefits
- our retirement savings plan (401K) with company match
- insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- access to our Employee Assistance Program
- incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
- eligibility for certain tax advantaged savings plans
- inclusive development opportunities
- flexible work-life support
- paid volunteer days
- vibrant employee networks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
