Application Engineering Manager (Hybrid)
About The Position
The Application Engineering Manager is a recognized domain specialist and authority within Johnson Controls’ Air Handling product business unit. The role leads and develops a team of application engineers while providing field commercial and technical support, including support for assignments requiring specialized qualifications. The manager supports YORK® semi-custom air handling unit applications and helps transform buildings across North America. The position is responsible for quotation excellence and timely, accurate, competitive support for the field sales organization; providing technical guidance on complex applications; partnering with sales leadership; supporting customer visits, factory tours, product presentations, and field sales training; and establishing consistent application guidelines and design standards. It also improves quote-to-order and engineering processes, supports SelNav selection and pricing software development and testing, provides customer feedback to Product Management and Engineering, and assists Airside Technical Service with field application issues. Minimal travel is required during the year for sales and application training.
Requirements
- Bachelor of Science degree in Engineering from an ABET-accredited program, or a related science degree.
- A minimum of 5–10 years of experience, with substantial experience in the design, sales, or applications of Air Handling Units.
Responsibilities
- Lead, recruit, coach, mentor, and develop a team of application engineers; conduct performance reviews, establish goals, create Individual Development Plans, and build technical competency.
- Ensure timely, accurate, and competitive special quote support for field sales, balancing risk, cost, product capability, and customer requirements, and improving quote turnaround time.
- Serve as the technical authority for complex semi-custom air handling unit applications, support compliance with codes, standards, and customer specifications, and escalate complex technical issues as needed.
- Partner with regional sales managers and representatives to understand market needs, prioritize opportunities, and translate customer requirements into viable product solutions.
- Support customer visits with factory tours and product presentations.
- Assist with training for field sales at the factory and in the field.
- Establish and maintain application guidelines, design standards, and best practices to promote consistent recommendations across the organization.
- Improve quotation and engineering processes by identifying bottlenecks, eliminating waste, and developing or enhancing tools, templates, configurators, and knowledge databases.
- Work with Engineering on efficient solutions for unique semi-custom AHU applications; review engineering rules and documents and recommend cost savings and value-engineering alternatives.
- Support the SelNav team in developing selection and pricing software requirements, and coordinate application engineers’ participation in testing and verification for monthly releases.
- Provide Voice-of-Customer feedback to Product Management and Engineering, identify recurring requests, competitive gaps, and emerging market trends, and recommend product improvements and new features.
- Assist Airside Technical Service with field application issues.
- Travel minimally during the year to support sales and application training.
Benefits
- Competitive bonus plan based on individual, group, and corporate performance.
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
