Application Engineer

UFCU•Austin, TX

10d•Onsite

About The Position

The Application Engineer role will design, deploy, and manage desktop client configurations and application lifecycles across a primarily Windows-based enterprise environment. This role focuses on modern endpoint management using Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM), with limited support for macOS endpoints. Requires experience delivering secure, reliable, and scalable client solutions. The Application Engineer reports to the IT Service Operations Manager. About UFCU (DO NOT EDIT - keep intact for all roles) Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Requirements

Knowledge of Desktop Engineering best practices and implementation in both Microsoft MECM and InTune.
Experience prioritizing tasks based on criticality and impact
Ability to build deployment packages for security and feature updates for both native and third-party software.
Ability to build and maintain automation scripts using Powershell or similar technologies.
Ability to work with other technology teams to support their needs including but not limited to application teams and IT Security.
Ability to collaborate with IT Leadership to better understand and deliver upon their needs.
Ability to be hands on and detail oriented.
3+ years of experience in desktop client engineering or end-user computing roles
Strong hands-on experience with Microsoft Intune and MECM (Current Branch).
Advanced knowledge of Windows 10/11 configuration, deployment, and troubleshooting.
Experience with application packaging technologies (e.g., MSI, MSIX, Win32 apps).
Strong scripting skills, particularly PowerShell.
Familiarity with Azure AD / Entra ID, Conditional Access, and modern device management concepts.
Experience supporting macOS endpoints in an enterprise environment.
Understanding of endpoint security principles and integration with Microsoft Defender or similar tools.
Excellent documentation, communication, and collaboration skills.
Must be bondable

Nice To Haves

Hands-on experience managing macOS with Intune, Moysle, or similar tools.
Experience with Autopilot, Windows Update for Business, and cloud-first endpoint strategies.
Knowledge of third-party patching tools and enterprise application deployment workflows.
Microsoft certifications related to endpoint management (e.g., MD-102, MS-102, or equivalent).
Experience in large-scale enterprise or hybrid environments.

Responsibilities

Design, deploy, and maintain desktop client configurations using Microsoft Intune and MECM for Windows endpoints (approximately 95% of client population).
Manage application packaging, testing, deployment, updates, and retirement for Windows desktop applications.
Develop and maintain device compliance, configuration profiles, security baselines, and application deployment strategies.
Support and manage a small macOS footprint (approximately 5%) using Intune, Moysle, or similar MDM tools.
Troubleshoot deployment, configuration, and performance issues across Windows and macOS endpoints.
Create and maintain automation and scripts (PowerShell preferred) to improve reliability, efficiency, and standardization.
Partner with security, infrastructure, and service desk teams to ensure endpoint configurations meet organizational security and compliance requirements.
Participate in OS lifecycle management, including Windows feature updates, patching, and image optimization.
Document standards, processes, configurations, and troubleshooting procedures.
Evaluate and implement new endpoint management features and best practices within the Microsoft ecosystem.
Adheres to all company policies, procedures, and business ethics codes.
Completes required regulatory training as assigned.
Maintains strict adherence to and compliance with all laws, rules, regulations, and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.