Application Engineer

Halma plc • Erlanger, KY

5d • $60,000 - $75,000 • Onsite

About The Position

Fortress Safety is looking for a hands-on Application & Technical Support Engineer to support our engineered machine-safety and interlocking products across pre- and post-sales. This is a physical-product engineering role, not IT / SaaS — you'll solve real machinery challenges for customers, not troubleshoot IT systems. It's an excellent step for an engineer looking to grow toward Sales, Product Management or technical leadership.

Requirements

• 1–3 years in an application, field-service, technical-support or engineering role within an industrial / machinery / automation setting.
• Familiarity with industrial safety systems, PLCs, HMIs and automation technologies (hands-on experience a plus).
• Machinery electrical knowledge or experience (beneficial).
• Strong troubleshooting and problem-solving ability with physical, engineered products.
• Confident written and verbal communication with customers.
• Ability to collaborate across Design, Quality, Sales and Engineering.
• Degree in Engineering or a relevant technical discipline — equivalent experience or qualifications also considered.

Nice To Haves

• Hands-on experience with industrial safety systems, PLCs, HMIs and automation technologies.
• Machinery electrical knowledge or experience.

Responsibilities

• Provide expert application and troubleshooting support for our machine-safety interlocking products, by phone, email and on-site.
• Manage daily customer enquiries via the technical-support inbox and phone line, meeting agreed KPIs.
• Diagnose complex product and application issues to identify root causes and effective fixes.
• Partner with the Sales team to help customers specify and integrate safety solutions using automation-system knowledge.
• Travel to customer sites to troubleshoot and resolve issues in the field.
• Support webinars, trade shows and training sessions to drive product adoption.
• Capture customer feedback and feed real-world insight into product development.
• Build technical depth in emerging technologies including IO-Link Safety and electrical devices such as Remlive.

Benefits

• 24 days holiday + 9 office-closure days
• 401k matching & profit-sharing potential
• 14 weeks fully paid parental leave
• Voluntary life, disability, accident and illness cover
• Group medical, dental & vision (family/partner options)
• WPO Employee Assistance Program
• Long-service recognition
• A clear development pathway into Sales, Product Management or technical leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree