Application Engineer
About The Position
Agilent's Application Engineer is a customer-facing technical professional who partners with the sales team to provide scientific expertise, application support, product demonstrations, customer training, and troubleshooting. The role helps customers successfully implement, adopt, and optimize Agilent solutions while serving as a trusted technical advisor. The position involves frequent travel to customer sites for installations, training, troubleshooting, and sales support. Travel is typically Monday through Friday, and the engineer must be comfortable managing extensive travel schedules and working independently in new customer environments. The role has a full-time weekly schedule and includes the option to work remotely. Applications will be accepted until at least October 30, 2026, or until the job is no longer posted.
Requirements
- Bachelor's or Master's degree in Chemistry, Biology, Biochemistry, Molecular Biology, Clinical Laboratory Science, or a related scientific field.
- 1–2+ years of laboratory, applications, technical support, field service, or customer-facing scientific experience.
- Strong communication and presentation skills, including the ability to explain technical concepts to diverse audiences.
- Proven troubleshooting and problem-solving abilities.
- Customer-focused mindset with a consultative approach.
- Ability to work independently and collaborate effectively with cross-functional teams.
- Willingness and ability to travel extensively (75–85%) to support customer sites.
- Comfort managing extensive travel schedules and working independently in new customer environments.
Nice To Haves
- Experience supporting scientific instrumentation or laboratory-based technologies.
- Strong understanding of laboratory workflows, instrumentation, and data analysis.
- Experience conducting product demonstrations, customer training, or technical presentations.
- Previous applications, field-based, or customer-facing technical support experience.
- Ability to build strong customer relationships and serve as a trusted technical advisor.
- Experience partnering with Sales, Marketing, R&D, or other cross-functional teams to support customer success.
Responsibilities
- Provide scientific and technical application support to customers and sales teams.
- Conduct product demonstrations, presentations, and customer training.
- Troubleshoot instrumentation, application, and workflow challenges.
- Support customer implementation, adoption, and optimization of Agilent products and solutions.
- Collaborate with Sales, Marketing, R&D, and customers to address technical needs and communicate customer feedback.
- Build strong customer relationships and deliver an excellent customer experience.
- Travel to customer sites for installations, training, troubleshooting, and sales support.
Benefits
- Eligibility for bonus, stock, and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
