Application Engineer (Full Time Year Round)

Crystal Mountain•Thompsonville, MI

3d•Onsite

About The Position

The application engineer will work with users, departments and management to leverage technical solutions to best achieve company efficiency, tracking, sales and service goals. Provides coordination, implementation, training and support of company chosen POS, PMS, CRM, eCommerce and other applications. Maintains up to date knowledge on the latest requirements in information security as it pertains to applications. There will be a strong focus on both best practice and the applications we support, which includes PCI, PII and any other standards within the hospitality environment.

Requirements

Proficient in installation, configuration and troubleshooting processes for software, hardware, network and accessory equipment.
Professionally and ethically handle confidential information.
Proficient in Project Management methodology.
Proficient in understanding how to troubleshoot API connections.
Proficient in fundamental operations of relevant software, hardware and other equipment.
Advanced analytical skills for trouble-shooting complex software applications with troubleshooting experience from an IT support perspective and guest service focus.
Intermediate knowledge of policies, procedures and implementation of information security practices.
Ability to work effectively with dynamic teams and cross functionality.
Strong organizational and self-prioritization skills.
Meticulous attention to detail and high standards for quality.
Effective communication skills, oral & written.
Able to understand and follow verbal and written instruction.
An Associate's degree in Information Technology or related field required.
A combination of education, work experience or military experience that enables performance of all aspects of the position.
4-6 years in the Technology field with hospitality system experience preferred.

Nice To Haves

Proficient with backup, antivirus and IT management software preferred.
Experience with PMS, POS and other ski & hospitality related applications preferred.
A Bachelor’s degree in Information Technology or related field preferred.

Responsibilities

Responsible for application setup, security administration, configuration, updates and training.
Interface with various departments including IT, Marketing, Accounting, and our Point-of-Sale business units to increase efficiency and productivity using resort applications.
Provide phone, email, and in person support to all resort operations to diagnose and troubleshoot current resort software applications.
Configuration and support of online stores.
Assist with the implementation of system security standards to achieve greater uniformity and control across the resort and remain compliant with regulations.
Document user requests, issues, symptoms and relevant issues in IT work order system.
Effectively escalate all items for which resolution is not possible to vendor support, and follow-up to ensure timely resolution on behalf of the end-user.
Coordinate project management of system and implementation changes.
Maintain database integrity and stability.
Evaluate and prioritize IT tickets and issues.
Assist with production of documentation such as user guides, job aides, policies, and standard operating procedures for all front line POS operations.
Assist with development and delivery of user training, both remotely and onsite at the resorts.
Provide feedback on system features, functionality, and operations to help foster application improvements.
Coordinate internal department projects and changes with the Director of IT and ensure the IT team is updated.
Provide programming support as necessary. (aspx, html, etc.)
Maintain internal customer/user satisfaction.
Ensure compliance with relevant company policies and procedures.