Application Engineer

Supermicro • San Jose, CA

1d • Onsite

About The Position

The Application Engineer supports Supermicro’s Command Center in San Jose, California, working as a Configurator LiveChat Agent. The role assists customers, sales teams, product managers, and engineers with order quotations and product configuration. It also supports business systems through data analysis, documentation, user training, and ongoing technical support.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or a related field.
• At least 1 year of experience as an Application Engineer, in Computer Science, as a Computer Engineer, or equivalent.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience gathering and documenting business and system requirements.
• Exceptional interpersonal, written, and verbal communication skills, including the ability to translate complex technical language into actionable business language.
• Ability to collaborate across cross-functional teams.
• Strong organizational skills and the ability to manage multiple projects and priorities.
• Ability to work flexible hours on biweekly shifts: 6:00 AM–3:00 PM and 9:00 AM–6:00 PM.

Nice To Haves

• Proficiency with Microsoft Office applications, reporting tools, or project management tools.

Responsibilities

• Serve as the first point of contact for customer inquiries about Supermicro products, solutions, and services.
• Help internal users and customers configure products and make recommendations.
• Act as a pre-sales liaison between field teams and cross-functional product management.
• Identify, document, and resolve customer issues; escalate critical questions and issues to the relevant team and management.
• Assist clients with basic troubleshooting by phone, email, or web portal.
• Provide the design team with customer feedback to support improvements to new products.
• Promote customer satisfaction through service excellence.
• Collect, validate, and analyze data from multiple sources to support system enhancements and business decisions.
• Create and maintain functional specifications, technical documentation, workflows, and process documentation.
• Maintain data accuracy, integrity, security, and compliance with company standards.
• Provide end-user training, documentation, and ongoing technical support for business systems.

Benefits

• Comprehensive benefits package.
• Candidates may be eligible to participate in bonus and equity award programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level