Application Engineer

Rexa, Inc.•Middleboro, MA

27d•Onsite

About The Position

Rexa, Inc. is seeking an Application Engineer to provide technical and customer service support to Rexa channel partners and customers directly. The incumbent will create complete quote proposals and supporting documentation and act as the voice of the customer to the factory for expediting and for complaint requests.

Requirements

A bachelor’s degree in engineering; mechanical, electrical, or electro-mechanical
Three to 5 years of experience creating technical quotes; industrial automation environment highly preferred
Basic knowledge of control valves, actuation, and the process control industry
Ability to read and interpret technical drawings and documentation
Basic competency with computer aided design software; Solidworks preferred
Excellent communication skills with the ability to “build relationships” with customers to drive high customer satisfaction
Project Management experience
Microsoft office proficiency
Ability to work effectively in a team-based environment of collaboration
Strong organization and time management skills with flexibility to work in a dynamic environment.
Ability to work independently, set priorities, and multitask.

Responsibilities

Evaluate raw data (specifications, datasheets, drawings, photos, etc.) provided by customers to size and select the optimal actuator for the application.
Create quote packages for sales force and customers following REXA’s quote process guidelines.
Search, review, mark up, provide reference drawings/schematics as requested, or, if none available, co-ordinate with Engineering to provide drawings of the proposed actuators.
Perform cost analysis and margin estimates on product offering to facilitate special project pricing as requested.
Manage phone calls and emails for technical assistance.
Answer questions regarding the proper actuator sizing, operations, and control schemes available.
Review mounting dimensions and ensure they contain all information needed to enable properly designed REXA mounting brackets to adapt to the driven device.
Explain the spring selection guide and how to properly size the actuator and spring.
Review new orders following REXA’s order process guidelines and clarify the requirements with the customer or channel partner who sent in the order, ensuring the options selected are correct in relation to customer requirements.
Clarify with the customer if there are any discrepancies identified.
Organize and coordinate transfer of information from Sales to Engineering to ensure that all design details are included to meet customer specs in full.
Resolve any technical issues to ensure successful completion of jobs.
Collaborate with Production and Engineering teams to accommodate requests for expediting jobs.
Participate in customer and channel partner training classes when required.