Application Engineer

Xylem•Mississauga, ON

40d•$85,000 - $95,000

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Role We’re looking for a hands-on, technically curious Applications Engineer to take ownership of the performance, reliability, and optimization of our FlexNet system and its components. This role is ideal for someone who thrives at the intersection of systems engineering, data analysis, and customer-facing technical support. You’ll play a key role in ensuring successful deployments, resolving complex technical challenges, and continuously improving system performance in collaboration with cross-functional teams and customers.Coordinating technical project activities and ensure that all project phases are documented appropriately.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field
2–3 years of experience in software development, systems support, or applications engineering
Working knowledge of SQL (intermediate level)
Basic experience with Linux systems
Strong analytical and problem-solving skills with the ability to handle complex technical issues
Excellent communication skills and ability to work collaboratively with technical and non-technical stakeholders

Nice To Haves

Experience with AMI (Advanced Metering Infrastructure) or utility systems
Exposure to RF networks or IoT-based systems
AI/ML certification or hands-on experience applying AI in system analysis or optimization
Familiarity with Salesforce or ticketing systems

Responsibilities

Lead and coordinate technical activities across all project phases, ensuring proper documentation and execution
Analyze system performance and drive optimization using FlexNet tools and best practices
Troubleshoot and resolve complex technical issues across head-end systems and network components
Monitor system health, investigate network failures, and improve meter read performance
Recommend and implement system improvements, including over-the-air upgrades and hardware enhancements
Collaborate closely with customers, project managers, and SMEs to support successful deployments
Act as a technical liaison to internal teams, including Sales, providing system insights and reports
Maintain and execute preventive maintenance plans (daily, weekly, monthly)
Analyze backend data flows to diagnose and resolve deployment issues
Support system upgrades and ensure smooth operational transitions
Contribute to system design improvements and ensure compliance with data security and regulatory standards
Provide technical guidance during testing phases and participate in system review sessions