Application Engineer

Supermicro•San Jose, CA

13d•Onsite

About The Position

Supermicro is seeking a talented and passionate Application Engineer with expertise in software solutions, particularly in remote management products. You will be responsible for providing software solutions and support to our enterprise customers, as well as promoting Supermicro’s software products to deliver optimized end-to-end solutions. The ideal candidate will have a strong technical background in software products and exceptional communication skills, with the ability to interface professionally with all levels of management and staff.

Requirements

Bachelor's degree in Computer Engineering or Electrical Engineering is preferred
Minimum 1-2 years of working experience in automated testing is preferred
Knowledge and skill on Python programming
Working independently and able to research and solve problems
Excellent telephone etiquette skills and on-site support skills
Strong communication skill in both verbal and written

Nice To Haves

2+ years of working / technical support experience in computer systems and/or servers is a plus
Strong organizational and well-developed social skills
Highly analytical, creative, detail oriented, organized, good team player is a plus
Excellent knowledge of Server / Workstation GPU products is a plus

Responsibilities

Regular Technical Support duties: customer case handling, troubleshooting, and follow‑through to resolution.
Test automation for our software products (writing and maintaining automated test cases and scripts).
Development of internal tools for managers and other departments (reports, dashboards, workflow utilities).
VIP customer support: Primary or backup contact for high‑priority accounts
Contribution to company software projects (BMC, CMM, Redfish, etc.) — design reviews, testing, and coordination with SW/PM teams