Application Engineer

Zurn Elkay Water Solutions•Paso Robles, CA

8d•Onsite

About The Position

The Application Engineer I researches, collects, and reports information on the ability and capacity of company products and competing equipment to internal and external customers. The Application Engineer is responsible for product training and advanced technical support.

Requirements

BS in Mechanical Engineering or other technical discipline with 0-1 years of experience, or 2 years of experience in a related area in lieu of a degree
Experience with Microsoft Office Suite (Power Point, Excel, Word, Access, Teams, Sharepoint)
Teamwork, presentation, project management, and verbal/written communication skills
Ability to read and interpret engineering drawings and process schematics
Ability to work effectively and professionally at all levels of the organization
Ability to work directly with customers on a daily basis

Nice To Haves

Ability to travel up to 10%

Responsibilities

Evaluates the usage and application of Zurn products in the design of customer systems, including fire protection, plumbing, and irrigation systems in multiple markets
Provides technical product, design, and troubleshooting assistance to internal and external customers
Trains others on fluids engineering concepts, plumbing codes, fire codes, industry performance standards, and product installation techniques
Determines functional condition for returned goods through performance inspections and assists Quality Assurance with documenting inspection reports
Liaises with the sales team as a technical expert, through layout drawings, hydraulic calculations, research memos, compliance reports
Creates presentations and product comparisons for sales assistance and training
Presents live, virtual, or pre-recorded product knowledge training to internal employees, customers, sales reps, distributors, and contractors
Represents Zurn in the field during installation, troubleshooting, or other post-sales support including witness testing at a site or lab for insurance claims
Drives continuous improvement activities within the group through ownership of the process plan
Expedites customer resolutions by coordinating actions and feedback from customer care, quality, and engineering.
Utilizes SWOT analysis to review internal and competitive products.
Collaborates with the New Product Development (NPD) team to create specification documentation to aid with the spec share growth and GTMS strategy
Assists the NPD team with BETA Testing Process by identifying potential opportunities, helps obtain feedback and monitor product performance to support the GTMS strategy