Application Engineer

Flow Control Group•Grand Prairie, TX

31d

About The Position

The Application Engineer will be responsible for sizing and selecting technical products and services, as well as providing engineering information to the client base. This role involves preparing cost estimates and quotations by reviewing customer specifications and other related documents, and submitting required customer documentation while obtaining necessary documentation from suppliers. The engineer will respond to customer, manufacturer, and sales team correspondence, and gain customer acceptance by explaining product applications, features, and benefits, and assisting with special orders and applications. This position requires identifying customer equipment requirements, obtaining proficiency with Customer Portals, and coordinating internal resources as a project manager. Establishing rapport with customers and staff, submitting purchase orders with technical and commercial information, expediting orders, and resolving delivery or paperwork issues are key aspects of the role. The engineer will also perform technical analysis of field failures and returns, handle inquiries professionally, and work with the outside sales team to funnel leads and resolve product issues.

Requirements

Associates or Bachelor’s degree in mechanical engineering and or prior experience in the industry.
Solid computer skills including proficiency with CAD, spreadsheet and database applications
Must possess the ability to think and solve problems with creative understanding.
Must have a good eye for detail and be able to suggest process/specification modifications as required
Ability to organize and prioritize jobs
Excellent written and oral communication skills
Specification and mechanical drawing interpretation
Strong organizational abilities and project management skills
The ability to work cooperatively with peers to achieve organizational goals
High degree of independence, self-motivation and self-direction, especially with regard to identifying and managing high priority projects, in a fast-paced environment

Responsibilities

Sizes & selects technical products & services, as well as provides engineering information to the client base.
Prepare cost estimates and quotations by reviewing customer specifications and other related documents.
Prepare and submit required customer documentation and obtain required documentation from suppliers.
Respond to phone and email correspondence from customers, manufacturers, and the outside sales team.
Gain customer acceptance by explaining product application, including product features & benefits, assisting with special orders and specialty applications.
Identify current and future customer equipment requirements.
Obtain Customer Portal(s) proficiency.
Coordinate internal resources (purchasing, sales, shipping & receiving) as project manager.
Establish personal rapport with customers, principals, and outside sales staff.
Submit purchase orders with equipment manufacturers, which include providing technical & commercial information.
Expedite orders and maintain contact with customers and suppliers.
Follow up on orders to assure critical deliveries.
Resolve any order problems related to delivery or paperwork issues directly with customers and suppliers.
Complete a technical analysis of field failures and returns from customers.
Handle all inquiries/contacts in a professional manner.
Work in concert with our outside sales team; funnel leads/opportunities to the sales team.
Resolve product issues or determine product needs over the phone or via e-mail.