Application Engineer

Supermicro•San Jose, CA

About The Position

Located in San Jose, California, the Application Engineer delivers technical support for computer servers and workstations. The role works independently with sales, field application engineers, service teams, and customers to resolve issues with Supermicro products. Support includes diagnosing and resolving hardware and software problems, providing technical guidance and demonstrations, and collaborating with Product Management on quality issues.

Requirements

At least one year of hands-on end-user experience with computer systems or servers; experience may come from school, personal projects, or a non-technical role.
Extensive hands-on experience and deep expertise in computer architecture, including servers, workstations, and associated services.
Experience developing or deploying advanced scripts and applications for automation on Windows and Linux platforms.
Strong verbal and written communication skills, including the ability to handle sensitive situations professionally.
Ability to motivate and guide others while maintaining a professional and courteous demeanor.
Exceptional organizational and social skills to foster a collaborative and productive work environment.

Nice To Haves

Bachelor’s degree in Electrical Engineering or Computer Science.
At least one year of professional experience.

Responsibilities

Provide expert technical support to customers and troubleshoot complex issues involving motherboards, server systems, and PC peripherals through phone, email, and on-site visits.
Diagnose and resolve computer hardware and software issues efficiently.
Collaborate with the sales team to provide technical insights and support for customer service.
Deliver product presentations and technical demonstrations during on-site visits with the sales team.
Stay current on new and existing product lines to maintain and expand technical expertise.
Work with the Product Management team to handle, clarify, and resolve quality issues.