Application Engineer

Ericsson • Plano, TX

24d • Onsite

About The Position

Join our dynamic team at Ericsson Fintech, where you will help build, operate, and evolve one of the world’s largest mobile financial services platforms. Our technology enables hundreds of millions of people every day to access essential financial services such as peer to peer transfers, payments, disbursements, savings, and loans. The Ericsson Fintech Platform (Ericsson Wallet Platform) plays a critical role in advancing financial inclusion and improving lives globally. We are proud to use technology for societal good at global scale. As an Application Engineer in Operations, you will help maintain reliable services by investigating severe incidents, recurring problems, and complex application issues. You will analyse logs, code, databases, and integrations, identify root causes, and implement lasting fixes. You will support releases, upgrades, emergency changes, automation, monitoring, and performance improvements. You will work closely with developers, infrastructure teams, and business stakeholders, while contributing to incident reviews, documentation, and continuous improvement.

Requirements

• Academic degree, minimum on bachelor level, in engineering (IT, Computer Science, etc)
• 5 plus years of related experience in this area
• Experience in customer support or handling incidents, end-to-end troubleshooting, and assessing risks quickly in critical production environments
• Experience with Linux, Kubernetes, Docker, containers, and virtualization
• Experience working with SAAS cloud delivery on AWS or Azure environments
• Experience with CI/CD tools such as GitLab, GitOps, DevOps, or equivalent
• Familiarity with AI tools such as GPT, KIRO, etc to optimize work
• Familiarity with programming in Bash, JavaScript/TypeScript, Terraform, Ansible, Python, or equivalent
• Familiarity with databases and SQL programming
• Familiarity with networking, VPNs, load balancing, firewalls, storage, and certificates
• Familiarity with Prometheus, Grafana, ELK/OpenSearch, or similar observability tools
• Strong communication, ownership, collaboration, mentoring, and knowledge-transfer skills
• Fluent in spoken and written English

Nice To Haves

• Familiarity with Java EE, OSGi, REST, or similar frameworks
• Knowledge of secure coding, vulnerability management, ITIL/eTOM, compliance, and audit requirements
• Oracle database experience is a merit
• Technical experience and competence in running bank/financial systems is a merit

Responsibilities

• Investigate severe incidents, recurring problems, and complex application issues.
• Analyze logs, code, databases, and integrations to identify root causes and implement lasting fixes.
• Support releases, upgrades, and emergency changes.
• Contribute to automation, monitoring, and performance improvements.
• Work closely with developers, infrastructure teams, and business stakeholders.
• Contribute to incident reviews, documentation, and continuous improvement.
• Participate in 24/7 support.
• Travel for on-site work when required.

Benefits

• Choice of three medical plan options
• Dental plan option
• Company credits towards medical and dental premiums
• 401(k) Plan with automatic 3% company contribution
• 401(k) Plan with company match $1 for $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
• Company credits for basic life insurance and basic accidental death and dismemberment coverage
• Company credits for short-term and long-term disability coverage
• Option to participate in Ericsson’s Stock Purchase Plan
• 15 days of accrued vacation
• Up to 3 personal days per year
• 11 annual holidays
• 8 hours of volunteer time
• 80 hours of sick time annually
• Up to 16 weeks of paid maternity leave
• 6 weeks of parental or adoption leave at 100% of pay
• Financial wellness programs
• Educational assistance
• Matching gifts
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level