Application Engineer
About The Position
Boulder Imaging is seeking an Application Engineer to contribute to the service and maintenance of our cutting-edge machine vision IdentiFlight technology. The primary responsibility to maintain a fleet of systems to ensure they perform for our customers. This will include reacting to issues identified by the monitoring team and correct faults in the system. It will also require proactive investigation of the systems for less obvious faults that may manifest as performance issues and correct or escalate to the Senior Application Engineer. Specific actions will involve (remote) optical calibration, electrical diagnostics, network system debug and root cause analysis. This is a customer-facing role and will require effective communication and empathy as these systems are used to protect wind turbines, a significant source of revenue for the customer. Additionally, you will be required to guide customers and field technicians through field diagnostics or repair of systems. This will require discipline to ensure prescribed steps are followed both to ensure effectiveness and safety.
Requirements
- Approachable, enthusiastic, and collaborative
- A tinkerer who is curious about how things work and likes to dig into broken systems
- Optimistic and capable of maintaining a positive attitude in occasionally stressful situations
- Confidence to work independently and experienced enough to ask for help for efficiency
- Highly motivated and willing to devote time and effort to accelerated learning
- Background, Drug Testing required.
Nice To Haves
- Prior experience in computer vision and/or wind energy
- Knowledge and understanding of system engineering process, designs & control systems
- Prior support or design experience of complex software and hardware base systems
- Experience with IT infrastructure design and networking
- Solid mathematical foundation
- Comfortable in dealing with complex, abstract, or vague problems
- Prior experience in data visualization
- Experience in scalable network
- Ideally 1-3 years of experience in working with support technology solutions
- Field experience or hands-on practice or knowledge of multi-disciplinary system design and development
- University degree in engineering, computer science or related field
Responsibilities
- Monitor IdentiFlight systems for performance and system alerts
- Perform remote calibration, preventative maintenance, and diagnostics of systems
- Analyze and track potential performance concerns and prioritize multiple ongoing issues
- Identify root cause of issues impacting performance
- Guide customers and field technicians through field diagnostics or repair of systems
Benefits
- Medical and Dental Insurance plans through Cigna
- FSA and HSA plans. Employer contribution to HSA
- Vision plans through Sun Life VSP providers
- 401(k) plus fully vested match
- Employer paid LTD, Life Insurance and AD&D, Travel Assistance
- Employee Assistance Program
- Voluntary Life Insurance and AD&D
- Voluntary STD insurance with no EOI
- Supplemental Coverages: Voluntary accident insurance, Voluntary Critical Illness, Voluntary Hospital Indemnity, Voluntary Legal and ID Theft
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
