US Standard Job Template

Silvaco•Boise, ID

19h•$145,000 - $170,000•Hybrid

About The Position

Silvaco, Inc. is seeking an Application Engineer to join our team. This role involves using technical knowledge of Silvaco's product offerings and expertise in semiconductor design workflows, particularly for Memory applications, to advise customers. The Application Engineer will partner with sales teams to understand customer technical values and tradeoffs, determine account strategies, and gain insight into customer roadmaps and challenges to recommend optimal Silvaco solutions. Responsibilities include jointly implementing evaluation plans, collaborating on sales plans and proposals, drafting technical collateral, providing training and instructions to customers, troubleshooting problems, and proposing additional features or products. The role also involves capturing and isolating technical issues, representing user needs to business units, optimizing customer experience with Silvaco tools, ensuring proper installation of products, making technical presentations, and documenting activities in Salesforce CRM. The ideal candidate will stay updated on advancements in key applications and workflow implementations.

Requirements

Masters Degree or equivalent in Electrical Engineering, Microelectronics Engineering, Solid State Physics, or semiconductor related academic program
More than 8 years of industry experience
Specifically in Semiconductor manufacturing, R&D, and/or integrated circuit design processes
Demonstration of design, modeling, and/or simulation tool usage as part of industry work experience
Strong written and verbal communication and interpersonal skills
Intellectually inquisitive with creative problem-solving skills
Persistence in tracking complex problems and projects with minimal oversight
The ability to prioritize activities and deliver projects on time and within budget
Application-specific experience in one (or more) of the following categories: Memory Technology – NAND, DRAM; CMOS Technology– device operation and process technology; Mechanical Stress Physics, in the context of Semiconductor Manufacturing
Tool category experience with Commercial TCAD Tools – Process, Device, and RCx tools; Classical and ML-Driven Statistical tools; FEA/FEM Multiphysics tools
High interest in evolving use of AI into Semiconductor Workflows

Responsibilities

Advise customers in their simulation efforts and address their technical obstacles using technical knowledge of Silvaco product offerings and expertise in common product creation workflow and objectives for Memory semiconductor end applications.
Work as a partner to the sales teams to understand technical values and tradeoffs to Silvaco solutions as perceived by the customer and help determine account strategy for continued growth.
Work closely with key customers to gain insight into their technical roadmaps and immediate challenges to recommend the best matching solution Silvaco can offer.
Understand customers’ success criteria and jointly implement evaluation plans to demonstrate and validate Silvaco’s solution.
Collaborate and provide input to sales plans and proposals for accuracy, completeness, and enhance Silvaco’s technical differentiation.
Draft technical collateral that helps people better understand the technology and differentiation of Silvaco solutions.
Provide training and instructions to customers to reduce their friction in adopting and using Silvaco tools while gaining additional understanding of the customers’ application.
Collaborate with customers’ implementation teams to troubleshoot problems, develop solutions, and propose additional features, modules, and/or products based on customers’ requirements.
Work with users of Silvaco tools to capture and isolate potential technical issues and suggesting workarounds or alternate approaches to relieve the problem and/or raising the issues to business unit as bug reports.
Understand customer workflow and representing user-defined needs and feedback into business units.
Optimize customers’ experience with Silvaco tools by promoting configuration improvements and/or incorporating new features and capabilities.
Work with applicable customer departments and functions to assure Silvaco products are properly installed and help validate the installations.
Make technical presentations for products, use cases and support status update to customers.
Support sales effort by articulating technical value propositions, as well as demonstrating prototypes and product features.
Generate ideas for configuration and workflow improvements based on obstacles customers face in their work.
Document evaluation plans and customer support cases in SalesForce CRM.
Keep up with advancements in key applications and workflow implementation.