Application Engineer

FIRSTCALL MECHANICAL GROUP LLC • Danbury, CT

4d • Onsite

About The Position

This is an entry-level position with no applicable work experience required. All initial work will be closely supervised and supported by other team members to facilitate training and quality assurance. The position will support the external sales team while learning about the HVAC industry and building automation systems. This is an “inside sales & applications support” position where inbound phone calls and e-mails from the external sales team, building owners, consulting engineers and contractors are responded to in a cordial and technically sound manner. In addition, the Application Engineer will initiate calls to customers to ask about technical issues with respect to orders, request for quotation, and specifications. The ability to write well is important for this position, as is the ability to multi-task in a fast-paced work environment. This position requires a very service-oriented person, who enjoys helping clients and engineers solve their technical HVAC challenges. This position is full time located in our Danbury, CT office.

Requirements

• A four year degree in engineering discipline is preferred; a 2 year technical degree and 2+ years of related experience will be considered.
• Strong computer skills required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers.
• Ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way.
• Ability to figure out processes and simplify them in order to maximize workflow.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Mental stamina for problem solving and prioritizing multiple tasks.

Nice To Haves

• Knowledge of the HVAC building automation industry is a plus.

Responsibilities

• Works cooperatively and constructively with our external sales team, project manager and service group to meet annual sales goals and to ensure customer satisfaction.
• Develops and maintains strong technical and applications expertise with all of Accuspec represented products.
• Prepares quotations and responds to technical inquiries in a timely manner in response to customer requests.
• Supports our external sales team in these efforts as well
• Able to read and comprehend an engineering specification/drawing and suggest the appropriate Accuspec products to quote and submit, including pointing out exceptions to the specification.
• Supports the preparation of submittal packages and special wiring & installation diagrams for customers as required.
• Provides technical support and assistance to our Project Management and Service group; especially on large or complex projects.
• Provides direct support for high profile projects and technical service issues as required.
• Occasionally attends trade shows in a supporting role, along with a senior associate.
• Assists service department with technical troubleshooting and product returns as required.
• Provides project plans and specification reviews to estimate projects, prepare estimates and proposals in support of the external sales team.
• Participates in training seminars.
• Travel required to job sites occasionally in the Northeast
• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry.
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC and mechanical needs.

Benefits

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• 401(k) Retirement Savings Plan with a 5% match
• Life Insurance
• Short & Long-Term Disability
• Up to 4 weeks of Paid Off
• 9 Paid Holidays + Veterans Day for Veterans
• Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Company vehicle or allowance
• mobile phone or phone allowance
• uniforms
• work boot allowances

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree