Application Engineer

Dover Corporation • Grand Rapids, MI

56d • Onsite

About The Position

The Military/Marine Application Engineer (AE) has four core functions: product selection & quoting, customer support/troubleshooting & problem solving, product/market training, and production/testing/manufacturing support. The AE works with Channel Partners (Shipyards, Govt Contracting Officers, Military Dealers, System Integrators), Military/Marine Sales team and PSG Sales Managers across the globe. Promote new products and identify new product opportunities. Problem solves with Sales, Technicians, Engineers, and others. Coordinates and conducts training to various levels of staff, customers, distributors, and end users.

Requirements

• Bachelor’s degree in engineering
• 1-3 years of experience or experience in technical sales, product management, or engineering.
• Reasoning Ability: Ability to define problems, collect data, establish facts, draw valid conclusions with incomplete information, and communicate.
• Computer Skills: Microsoft Office (Word, Excel, Outlook, Teams), ERP systems (SAP, Oracle), and web-based tools.
• Certificates and Licenses: Professional licensure is a plus.

Nice To Haves

• Problem Solving: Identifies and resolves problems in a timely manner, even when lacking complete information; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason in emotional contexts.
• Customer Focus: Considers customers a priority. Take ownership to solve customers’ problems.
• Teamwork: Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Builds morale; Recognizes accomplishments of other team members.
• Oral Communication: Listens and gets clarification; Responds well to questions; Speaks clearly and persuasively in both positive and negative situations; Participates in meetings.
• Written Communication: Writes succinctly; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Quality Management: Looks to improve and promote quality; Demonstrates accuracy and thoroughness.
• Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values; Treats others with respect and consideration.
• Professionalism: Approaches others tactfully; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.

Responsibilities

• Delivers rapid, accurate and efficient answers to incoming inquiries.
• Provides technical support with product selection, system design, and/or fluid transfer.
• Prepares and conducts application related training.
• Learns and understands regulations & design practices relevant for critical applications.
• Reviews special requests and scopes solutions that enhance existing products for unique market needs.
• Supports manufacturing, production, assembly, and testing of Military/Marine products.
• Generate test reports and other non-hardware deliverables and prepare submittals to customers.
• Participates in meetings, seminars, trainings, and trade shows to stay informed of broader market trends.
• Interfaces with other functional areas in the development of new products, services, or solutions.
• Other duties as required in the support of business activities.

Benefits

• a 401(k) savings plan with employer contributions
• medical, dental and vision insurance
• wellness programs
• health savings account
• health care and dependent care flexible spending accounts
• company paid short-term disability and long-term disability
• company paid employee basic life and AD&D insurance
• supplemental employee and dependent life insurance
• optional accident, hospital indemnity and critical illness insurance
• adoption, surrogacy, and fertility benefits and assistance
• commuter benefits
• parental, military, jury duty, and bereavement leaves of absence
• paid time off, including 13 paid holidays per calendar year, paid vacation days annually, paid sick leave hours annually or as provided under state and local paid sick leave laws
• business travel services
• employee discounts
• an employee assistance program that includes company paid counseling sessions and legal services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level