Application Engineer 1

Supermicro•San Jose, CA

1d•Onsite

About The Position

The Application Engineer, located in San Jose, California, delivers technical support for computer servers and workstations. The role works independently with sales, field application engineers, service teams, and customers to resolve issues with Supermicro products. Support may be provided by phone, email, or on-site visits, and includes troubleshooting hardware and software, collaborating with sales and Product Management, and presenting products to customers.

Requirements

Bachelor’s degree in electrical engineering or computer science; 1+ years of professional experience is preferred.
At least 1 year of hands-on end-user experience with computer systems or servers, which may come from school, personal projects, or a non-technical role.
Extensive hands-on experience and deep expertise in computer architecture, including servers, workstations, and associated services.
Experience developing or deploying advanced scripts and applications for automation on Windows and Linux platforms.
Strong verbal and written communication skills, including the ability to handle sensitive situations professionally.
Ability to motivate and guide others while maintaining a professional and courteous demeanor.
Strong organizational and social skills to foster a collaborative and productive work environment.

Responsibilities

Provide technical support and troubleshoot issues involving motherboards, server systems, and PC peripherals through phone, email, and on-site visits.
Diagnose and resolve computer hardware and software issues.
Work with the sales team to provide technical insights and customer support.
Deliver product presentations and technical demonstrations during on-site visits with the sales team.
Keep technical expertise current across new and existing product lines.
Collaborate with Product Management to handle, clarify, and resolve quality issues.