Application Engineer-Aftermarket-Remote

JBT Marel•Lakeland, FL

3d•$80,000 - $100,000•Remote

About The Position

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. The Application Engineer-Aftermarket is a subject matter expert in machine capabilities, processes, and performance requirements. Technically aids the global sales force, customers, and potential customers to grow parts and service sales with customers. Help develop other resources within the Aftermarket Services team, and lead growth, execution, and customer satisfaction plans.

Requirements

5 Years experience in Food or related Industry or build to order in related machine or system design
Bachelors in Engineering or Industrial Technology
Must be authorized to work in the US without sponsorship now or in the future.

Responsibilities

Help prepare complex parts and service proposals
Create new part numbers in JDE for legacy items not transferred from Syteline or for part numbers that exist in other JBT ERP's (ICS and/or SNK)
Assist sales and customers with technical questions that may require research and consultation
Manage customers with warranty or performance issues post-equipment installation or post-retrofit. This includes site visits for troubleshooting and expediting parts. Additionally, it involves coordinating additional Service technician visits and managing the customer's expectations during this prove-out period.
Develop department procedures required to ensure parts and service margin performance within department sales goals.
Assist sales and customers with technical questions requiring research and consultation and follow-up with customers on critical parts and service orders and shipments.
Report potential sales activity from customer follow-ups or customer's reason for not pursuing purchase
Work multiple shifts to support international customers, and after-hours emergencies
Assist Sales with gathering technical/product information in preparation for presentations and Conduct technical presentations for sales calls with Aftermarket Sales or solo
Prepare technical support information such as feature/benefit summaries, utility calculations, solution and competitor comparisons, economic analysis.