Application Development and Support Engineer II
About The Position
The Application Support Engineer II role combines advanced application support with engineering-level troubleshooting across enterprise platforms. The engineer takes the lead on complex issues, identifies root causes, and implements fixes to improve system stability. The role independently resolves moderately complex issues, contributes to system-level improvements, serves as a key escalation point, and minimizes reliance on development teams. This position is part of Ryder’s Technology Talent Incubator Program, an accelerated career pathway offering hands-on experience supporting enterprise systems and exposure to cloud platforms, cybersecurity, data engineering, and artificial intelligence. Through real-world problem solving, mentorship, and continuous learning, the program is designed to support growth toward future roles across Ryder’s technology organization, including engineering, data, automation, and security-focused positions. Hands-on development experience is required, including demonstrated coding experience in C# and .NET; applications without demonstrated development experience will not be considered.
Requirements
- Bachelor's degree in Computer Science, MIS, or a related field.
- Two to four or more years of experience in application support or development.
- Hands-on development experience, including coding in C# and .NET.
- Advanced programming experience in SQL, Python, JavaScript, or TypeScript.
- Intermediate ability to learn and work across diverse technologies, such as Salesforce and .NET.
- Intermediate experience with SQL/data querying.
- Strong troubleshooting and analytical skills.
- Ability to work independently on complex issues.
- Strong communication and collaboration skills.
Nice To Haves
- Intermediate familiarity with APIs and integrations.
- Intermediate experience with root cause analysis (RCA) or problem management.
Responsibilities
- Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations.
- Perform advanced data analysis and debugging to identify root causes of system issues.
- Implement configuration changes and light development fixes to resolve issues and improve system performance.
- Own issues end-to-end, including diagnosis, resolution, validation, and documentation.
- Identify systemic issues and contribute to long-term solutions and process improvements.
- Partner with development teams to refine escalations and reduce repeat issues.
- Contribute to knowledge base improvements and automation opportunities.
- Handle most issues independently, operating with moderate to high independence.
- Contribute to team-level processes and cross-team issue resolution.
- Provide guidance and support to Level I engineers.
- Participate in training and development activities within the Talent Incubator Program.
Benefits
- Medical, prescription, dental, and vision insurance options.
- Life insurance and disability insurance options.
- Paid time off for vacation, illness, and bereavement.
- Family and parental leave.
- Tax-advantaged 401(k) retirement savings plan.
- The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
