Application Developer / Report Writer

RBC•Oxford, CT

About The Position

The Applications Developer / Report Writer works under the direction of the Business Intelligence (BI) manager. He/she provides technical support to resolve or assist in resolution of issues relating to ERP systems, reports, and other software applications. The position is responsible for interacting with end users, opening support tickets with software vendors, and identifying and implementing solutions for software application issues. He/she also provides input for the improvement of processes and procedures. This position may involve some database maintenance work, such as writing and executing SQL statements to extract data for business purposes or audits.

Requirements

Experience supporting Power BI and the Microsoft Power Sweet is preferred
Ability to write SQL queries is required
Microsoft Access/Excel/Word/PowerPoint expertise is required
Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills.
Experience with Industry Standard ticketing system preferred
Ability to work independently under general supervision within a demanding client centric environment.
High School Diploma, bachelor’s degree in an IT related field is preferred
3+ years of experience of relevant work experience; 1+ years with Associates
General knowledge of Windows Server (2019 and newer) operating system
SQL Server query writing; intermediate
High level of experience with desktop operating systems
Excellent troubleshooting skills
Excellent research skills
Technical documentation skills
Strong written and oral communication skills, possess the ability to interact with senior management and technical staff in a professional manner

Nice To Haves

Visual Studio (VB.net / C#), Team Foundation Server, Power BI, SSRS, SSIS, SQL Server
Ability, initiative, and accountability to execute broad assignments requiring minimal direction
Moderate understanding of enterprise datacenter technologies including Networking, Security, TCP/IP and DNS

Responsibilities

Provides training, troubleshooting, and support to software application users
Coordinate the processing of incoming requests to IT Service via both telephone and e-mail to ensure courteous, timeliness, and effective resolution of end user software application issues
Liaise with third parties and IT partners to resolve issues in a timely manner
Implement minor changes to the ERP system
Track and manage changes to the application software per defined Change Management process
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Determine severity of incidents and efficiently escalate them using the incident management process
Keep requester informed of progress
Ensure resolution meets user requirements while meeting Service Level requirements
Support a 24 x 7 manufacturing environment.