Application/CRM Analyst

Most Comprehensive Finance Options for Owner Flown Aircraft•Frederick, MD

4d•Onsite

About The Position

The Application/CRM Analyst, Enterprise Systems owns the configuration, support, and ongoing health of the organization’s Salesforce-based CRM platform, serving as the primary link between business stakeholders and the development team. This role manages the Agile/Scrum delivery process for CRM initiatives, owning the product backlog, scheduling and prioritizing sprint work, and coordinating user support and release activity. The Application/CRM Analyst partners closely with the Director of Enterprise Systems on solution design and long-term system strategy.

Requirements

3+ years of business analysis or project management experience within an Agile/Scrum delivery environment.
Bachelor’s degree in Information Systems , Computer Science, Business Administration, or a related field, or equivalent combination of education and experience.
Direct, hands-on experience with Salesforce (administration, configuration, or as a business analyst on Salesforce projects).
Experience administering, configuring, or supporting an enterprise CRM or similar business application.
Experience managing the application change lifecycle, including sandboxes, change sets or deployment tools, release management, and coordinating user acceptance testing across releases.
Working knowledge of CRM data and security models, including objects, fields, record types, profiles, permission sets, and sharing rules.
Strong requirements-gathering , user story writing, and process-mapping skills.
Hands-on experience owning or actively managing a product backlog and sprint cadence.
Excellent verbal and written communication skills, with the ability to translate between technical and non-technical audiences.
Proficiency with Agile/backlog management tools such as Wrike, Jira, or Azure DevOps.
Ability to write and interpret basic-to-intermediate SQL/SOQL queries for data validation, troubleshooting, and reporting support.
General understanding of data backup, retention, and recovery concepts as they apply to business-critical applications.

Nice To Haves

Salesforce Administrator Certification and/or Salesforce Business Analyst Certification.
Salesforce Platform App Builder Certification.
Agile certification such as Certified Scrum Product Owner (CSPO), Certified ScrumMaster (CSM), or PMI Professional in Business Analysis (PMI-PBA).
Experience integrating Salesforce with third-party systems via APIs or middleware (e.g., MuleSoft, Zapier, Workato ).
Experience evaluating, implementing, or managing AppExchange or other third-party application vendors.
Familiarity with integration/ETL tools such as SSIS, Azure Data Factory, Informatica, or Talend.
Experience partnering with data engineering or BI teams on data pipelines or integrations moving CRM data into a data warehouse.
Experience with nonprofit organizations or associations.
Experience with data quality and deduplication tools such as DemandTools .
Experience creating executive-level documentation, presentations, and knowledge base articles

Responsibilities

Own and groom the product backlog, writing and refining user stories and acceptance criteria in collaboration with stakeholders and the development team.
Schedule and prioritize sprint work, balancing new development, enhancements, and break/fix needs.
Facilitate or actively support core Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint review, and retrospectives.
Define and track sprint goals, acceptance criteria, and definition of done.
Gather, document, and validate business requirements through stakeholder interviews, workshops, and process observation.
Translate business needs into clear, well-formed user stories and functional specifications.
Analyze current-state processes and recommend future-state improvements, including automation opportunities.
Create process flow diagrams, data models, and requirements documentation.
Own user acceptance testing (UAT), including test plan development, coordinating tester feedback, and defect triage.
Partner with Salesforce administrators and developers to scope enhancements, automations, and integrations.
Support data quality initiatives, including deduplication, data governance, and migration efforts.
Evaluate and document configuration versus customization tradeoffs for proposed solutions.
Assist with change management and end-user training and adoption for Salesforce releases.
Partner with the Director of Enterprise Systems on solution design for new initiatives and major enhancements.
Contribute to long-term system strategy and roadmap planning across the enterprise systems portfolio.
Evaluate proposed solutions for scalability, maintainability, and alignment with existing architecture.
Maintain accurate and up-to-date requirements, process, and sprint documentation in designated systems.
Prepare status updates and reporting for the Director of Enterprise Systems and other stakeholders as needed.

Benefits

Flight Training (earn your Private Pilot License for free) & Annual Flight Proficiency Program (so you can keep flying and remain proficient)
Medical, Dental, and Vision insurance is available for employees and their dependents the 1st of the month following their start date
Flexible Spending Plans
Health Savings Plan with employer contribution (for eligible participants)
401(k) Retirement Plan with a company match, and annual discretionary supplemental employer contribution
Company paid Short and Long-term Disability Insurance
Company paid Life Insurance and AD&D insurance with the option to buy up
Paid Time Off (PTO): 17 days accrued during first year (accruals increase based on tenure)
Paid Holidays: 12 holidays
Personal days: 3 (prorated based on hire date)
Volunteer day: 1 (prorated based on hire date)
Work From Home Fridays
Paid Parental Leave
AOPA Membership
Employee Assistance Program
Wellness Program (earn medical insurance premium discounts)
Gym Reimbursement Program
Supplemental insurance options (critical illness, accident, hospital indemnity)
Tuition Reimbursement Program
Discount on AOPA swag