CRM Operations Analyst

Booz Allen Hamilton•McLean, VA

1d•$48,000 - $98,000•Hybrid

About The Position

Serve as an operations analyst and subject matter expert for the company’s opportunity pipeline and customer relationship management (CRM) system. Work closely with internal customers to manage licensing, provide training and guidance on pipeline and relationship tracking best practices, maintain documentation, and solve end-user inquiries. Conduct pipeline analytics and create and execute reports and dashboards. Develop documentation and communications for end-users. Conduct user acceptance testing of system enhancements. Due to the nature of work performed within this facility, U.S. citizenship is required.

Requirements

Experience with CRM systems
Experience with Microsoft Word, Excel, Outlook, and PowerPoint
Ability to perform system analytics
HS diploma or GED

Nice To Haves

Experience with Microsoft Dynamics 365 and Microsoft Power Platform
Experience with business intelligence tools, including Tableau or Power BI
Ability to display a passion for continuous improvement and operational excellence
Ability to thrive in a fast-paced, high-performance enterprise environment
Possession of strong written and oral communication skills, to communicate with audiences varying in size and seniority
Possession of strong organizational skills

Responsibilities

Serve as an operations analyst and subject matter expert for the company’s opportunity pipeline and customer relationship management (CRM) system.
Work closely with internal customers to manage licensing, provide training and guidance on pipeline and relationship tracking best practices, maintain documentation, and solve end-user inquiries.
Conduct pipeline analytics and create and execute reports and dashboards.
Develop documentation and communications for end-users.
Conduct user acceptance testing of system enhancements.