Application Coordinator - Clinical Applications

Women's College Hospital•Toronto, ON

11d•CA$44 - CA$55•Onsite

About The Position

As a member of WCH’s Information Technology team, the Application Coordinator plays an important role in WCH’s transition to an electronic patient record by providing subject matter expertise and leadership for their assigned clinical application both through implementation an on an ongoing basis. The Application Coordinator is the primary point contact for the assigned application and serves as a bridge between end users and the technical team. The Application Coordinator is required to gain an in-depth knowledge of the assigned application and is responsible for developing specifications for how the application should be configured to support organizational workflows. This role resolves all issues that arise during implementation of their assigned application and must develop an in depth understanding of related organizational policies, procedures, and business operations.

Requirements

Completion of an undergraduate Degree in Health Informatics or a related field
Five (5) years’ of progressively responsible and related experience in a directly related field
Ability to travel to the United States to complete training
Proficiency in MS Office, MS Visio, and MS Project
Strong ability with system analysis and design
Excellent problem solving and resolution skills
Ability to provide exceptional customer service
Strong organizational skills and the ability to oversee several projects with competing priorities
Ability to produce high quality reports and meet deadlines
Strong initiative and self-managing skills.
Excellent interpersonal skills in order to interact with individuals in a wide range of situations.
Outstanding verbal and written communication skills.
Demonstrated record of good performance and acceptable attendance will be considered as part of the selection criteria.
Professional behaviour and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital.

Nice To Haves

Epic OpTime/Anesthesia Certification, preferred

Responsibilities

Develop an in-depth understanding of the assigned application
Work with end users to understand, document and analyze business and clinical workflows relevant to assigned application
Leads and provides direction in and document outcomes from workflow validation sessions
Analyze functionality of assigned application to determine how it should be used to best meet the needs of the end user
Determines and advises clients on the choices involved in developing application specifications
Work with end users and the project team to develop system solutions to ensure functionality
Support full system testing and go-live planning
Ensure all project work aligns with existing corporate systems and standards
Establish end user reporting requirements
Develop and write test plans with expected results for detailed standalone and integrated
Coordinate, manage, perform and sign-off all testing activities
Define and coordinate training needs for trainers and users
Attend regular project status meetings as required
Maintain current and detailed documentation related to all assigned tasks for due diligence purposes
Maintain a current understanding of organizational practices and related industry rules and regulations
Develop and document internal procedures related to assigned application
Track user issues and related information to support evaluation of potential system enhancement needs
As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care.