(Remote) Application Consultant

Harris Computer • Remote - Texas, MA

10d • $50,000 - $60,000 • Remote

About The Position

inHance, a division of Harris, is seeking an Application Consultant to join their people-first culture. This role involves installations, implementations, training, testing, problem resolution, and coordinating data conversions across all inHANCE platforms. The company is looking for candidates with a strong desire to learn, embrace new challenges, and grow into positions of increased responsibility. Flexibility is key, as the role may involve a variety of tasks beyond the listed duties. This is a remote role open to candidates in Canada and the US, requiring approximately 25% travel. Candidates must possess a valid passport and be legally eligible for international travel. Preference will be given to candidates who can work in the CST timezone.

Requirements

• At least five years of experience in the field of being a software application consultant/implementation specialist.
• Previous training experience in software applications.
• Good troubleshooting and analytical thinking to resolve issues.
• Strong working knowledge of Microsoft Office applications.
• Working knowledge of Windows 10 & 11/ Windows Server 2016+.
• Customer service experience is essential.
• Strong time management, planning and organizing skills are required.
• Ability to interpret business requirements and recommend solutions that will meet customer needs.
• Must demonstrate patience and strong communication skills, with the ability to work effectively across both technical and non-technical audiences.
• Excellent oral and written communication skills.
• Excellent documentation skills.
• Must hold a current, valid passport and be legally eligible to travel internationally.
• Must possess either passport-based visa exemption or any required travel visas for entry into Canada, the United States, and the Caribbean.

Nice To Haves

• AI & Innovation Mindset: Demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.
• Utility billing knowledge.
• Financial/Accounting knowledge.
• Previous project management.
• Knowledge of relational databases and relational database applications.
• Knowledge of SQL Server, SQL SSMS and writing SQL Queries.
• Experience with data migrations, database tables/layouts and ability to write scripts to convert data from existing system to inHANCE database structure.
• Database skills and the ability to perform queries in SQL is an asset.

Responsibilities

• Perform implementation tasks, training, consulting, and other implementation and/or support services for implementation customers on the inHANCE product line, using a combination of virtual and onsite methods.
• Interpret requirements and define necessary system setups.
• Respond to incoming implementation support calls and resolve issues accordingly.
• Develop a close working relationship with Project Coordinators and primary contacts at each client site to ensure site preparedness for implementation and training activities, and that material presented meets client needs.
• Project coordination and management may be required on an individual project basis.
• Develop a good working relationship with staff in Professional Services, Customer Support, and Development to troubleshoot technical and functional questions.
• Provide feedback to the Project Coordinator, Management, and other team members to improve the product or aid in the overall implementation process.
• Maximize and maintain current knowledge and awareness of Harris software applications and related technologies.
• Coordinate the retrieval of source data and review it to ensure required data for conversion is available.
• Cleanse and integrate data and coordinate any conversion assistance needed from Development.
• Test all data conversions and review newly converted data with the client to ensure accuracy.
• Documentation and communication of work tasks is a critical part of this position.
• Updating internal tracking systems and time entry.
• Provide customer support as needed.
• Other duties may be assigned as needed to meet changing Business Needs.
• Position will require some travel, up to 25% in US & Canada.

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed