Application Configuration Analyst

FirstEnergy • Akron, OH

20h • Hybrid

About The Position

This position is with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. The role requires the ability to be on-site at an office location as needed and applicants must be willing to relocate within a 1-hour commute of Akron, OH (preferred), Reading or Greensburg, PA, or Fairmont, WV. The position is part of the Construction & Design Technology team, focused on enhancing software and technology for unified cost, schedule, portfolio, and equipment & materials management capabilities. The analyst will partner with users across the company to deliver high-value product increments for the Construction & Design product.

Requirements

• Bachelor of Science degree in Computer Science, Information Systems Management, or related technical degree. In lieu of degree, equivalent in hands-on experience will also be considered.
• Experience with Oracle databases with proven ability to develop SQL Queries, Stored Procedures, Packages, and Views.
• Analytical skills to resolve problems and think creatively.
• Ability to learn new concepts in information technology, learn the characteristics of new systems and update skills to adapt to changing technology.
• Integration experience utilizing APIs, REST web services, and other integration methods.
• Demonstrated knowledge of testing processes, standards, and best practices.
• Experience working on Windows Servers, Linux, and/or UNIX.
• Excellent interpersonal skills and demonstrated ability to work effectively as part of a team.
• Highly motivated to work independently and productively but also able to work in a virtual environment (working with remote co-workers using virtual technologies).
• Demonstrated ability to provide software solutions and support the entire software development life cycle.
• Proven ability to troubleshoot and solve problems in a production support environment.
• Analytical skills to effectively resolve technical problems, identify and implement process improvements, and think creatively.
• Demonstrated ability to effectively prioritize and plan work, work on multiple concurrent tasks, and meet deadlines.
• Ability to work flexible hours and be available for call-in and after-hours support (7X24 operations).

Nice To Haves

• Experience with Oracle products such as OPPM, Unifier, P6 and PIF (Project Integration Framework).
• Experience with financial data analysis.
• Knowledge of project management concepts and tools.
• Familiarity with ServiceNow.
• Familiarity working in the electric utility industry.
• Familiarity with other databases such as SQL Server.
• Familiarity with Oracle WebLogic.
• Familiarity with Azure Dev Ops and working in an agile environment.

Responsibilities

• Documenting processes/procedures and specifications for supported applications.
• Working independently or with analysts to support requirements gathering and test scenario identification.
• Developing application interfaces, maintaining reports, and vendor package applications.
• Unit, integration, performance and stress testing support for application enhancements, upgrades, and patches.
• Learning and understanding the business processes associated with supported applications.
• Developing technical designs that meet business needs and support the company’s strategic direction.
• Properly leveraging the correct technology for the defined requirements.
• Developing clear documentation for completed products.
• Investigating and resolving problems with supported applications in a production support environment.
• Collaborating with software vendors on issue identification & resolution, installation of software, and routine software patching.
• Understanding system interface design & data flows to support complex inbound and outbound interfaces.
• Following IT Change Management and Incident ticket processes.
• Solving complex problems and troubleshooting functionality for issue identification.
• Consistently delivering high quality results.
• Project management, including charter creation, developing and executing work plans, aligning with release schedules, coordinating activities between IT teams, business units, and vendors, monitoring progress, tracking labor and budget spend, and communicating with stakeholders.

Benefits

• Competitive pay plus incentive compensation
• Company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• Choice of medical, prescription drug, dental, vision, and life insurance programs
• Skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees