Application Architect
USDC•Charlotte, NC
•Onsite
About The Position
Genesis10 is seeking a CI/CD Production Support Engineer for a contract position with a Global Financial Institution. This role is essential in maintaining the stability of a mission-critical, enterprise-wide CI/CD platform suite, which includes Ansible Tower and related tooling. The position involves supporting ongoing deployments and ensuring seamless integration across a highly customized and complex ecosystem. The team is also accelerating its transition toward OpenShift and cloud-based architectures, increasing the demand for skills in container platforms and automation.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 7+ years of experience in production operations
- Proven experience in a production support or similar role, preferably in a CI/CD Platform environment
- Strong experience in OpenShift containers, Kubernetes, and Apache Kafka
- Hands-on experience with Red Hat Ansible Tower, JFROG Artifactory, GitHub, and release orchestration platforms (e.g., XLRelease, Harness)
- Experience with build tools such as CloudBees Jenkins or GitHub Actions
- Hands-on experience with SaaS and cloud-based platforms like AWS or Azure
- Expertise in Unix systems
- Experience in artifact repositories, dependency management, and compliance engines
- Strong understanding of CI/CD pipelines
- Proficiency in scripting languages such as Python or Bash for automation
- Experience with monitoring tools like Dynatrace and Splunk
- Excellent communication and collaboration skills
- Availability for on-call support, including weekend rotations
Nice To Haves
- Familiarity with database platforms such as Oracle or PostgreSQL
- Knowledge of F5 Load balancer, GTM, high availability architectures, and disaster recovery strategies
- Certification in Red Hat Linux, DevOps methodologies, or related fields
Responsibilities
- Provide end-to-end support of production applications, ensuring their stability, reliability, and performance
- Conduct in-depth problem analysis of applications, troubleshoot system errors, and performance issues
- Perform proactive application stability analysis to investigate performance concerns, system errors, and improvement opportunities
- Take ownership of problem root cause analysis and implement appropriate remediation
- Lead chronic issue investigations to minimize business impact and maintain system health
- Drive proactive monitoring review and implementation strategies
- Collaborate with Engineering, Application Development, and Infrastructure teams to implement break fixes, code updates, configuration changes, and production enhancements
- Handle application management, business continuity, server patching coordination, and vulnerabilities remediation
- Lead production incident triaging calls and provide on-call support, including weekend rotation
- Execute disaster recovery procedures and strategies
- Respond to and resolve production tickets promptly to meet SLA requirements
Benefits
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
