Application and Technical Systems Specialist

The German Marshall Fund of the United States•Washington, DC

just now

About The Position

The Application & Technical Systems Specialist provides high quality technical support and enterprise systems administration to The German Marshall Fund (GMF). This role delivers service excellence through timely, effective technical solutions and supports the stability, security, and optimization of GMF’s IT environment. The position combines Tier 1 and Tier 2 technical support with responsibility for enterprise applications, identity and access management, CRM and database support, and participation in IT projects. The Specialist applies strong technical knowledge of endpoints, cloud services, enterprise applications, and modern collaboration tools, while communicating clearly with colleagues to resolve issues and improve user experience in a fast paced, international environment.

Requirements

This position requires a minimum of 4 - 6 years of professional IT experience in an office environment or college equivalent along with a solid understanding of Microsoft products and printers
Experience supporting an Enterprise environment- on-premise or cloud
Experience administering Office 365 environment
Excellent interpersonal communication skills and a strong commitment to customer service
Demonstrated ability to interact with colleagues in a cross-cultural, fast-paced environment
Versatile, ambitious, and a strong desire to learn and take on new challenges
Extreme attention to detail, sense of urgency, and a high level of customer service required
May need to provide after-hours support
May require international travel as needed

Nice To Haves

Knowledge of Hosted VoIP systems is a plus
Knowledge of Cyber Security is a plus
Previous experience with Database Support is a plus
CompTIA A+ / Net+ preferred

Responsibilities

Provide Tier 1 and Tier 2 technical support for all GMF staff across devices, applications, and systems
Serve as a backup administrator for GMF’s enterprise applications, including CRM, ERP/finance, grants management, e-commerce, marketing platforms, collaboration tools, and related systems
Install, configure, deploy, and maintain PCs, peripherals, mobile devices, and enterprise software
Manage user account creation, modification, and deactivation across enterprise systems (including Azure AD/Active Directory, Exchange, Office 365, and Hosted VoIP)
Administer user access, roles, permissions, and security controls across applications and platforms
Support onboarding and offboarding processes, including account provisioning, orientation support, and access changes
Assist with CRM and database maintenance, reporting, queries, electronic forms, and data-related projects
Monitor system health, logs, data quality, and performance; perform routine maintenance and troubleshooting
Support and maintain integrations between enterprise systems using APIs, automation, and standard connectors
Provide audio/visual, video conferencing, and event support, including coordination with external vendors for hybrid or live-streamed events
Participate in IT projects and task management, ensuring milestones are met and aligned with organizational goals
Develop and maintain documentation, including system guides, configuration records, workflows, and user knowledge-base materials
Deliver training and support to staff on enterprise applications, tools, and best practices
Assist with mobile device management and endpoint monitoring
Maintain hardware inventory and basic data center/environment monitoring in the DC office
Support major conferences and high profile events as needed
Assist in developing and maintaining IT policies, procedures, and standards
Support Microsoft Office 365 administration and collaboration tools
Provide after hours or on call support as required
Perform additional duties as assigned