Application Analyst "V" (2026-13-18)

University of Windsor • Windsor, ON

11d • Onsite

About The Position

The University of Windsor (the University or UWindsor) is a globally relevant, regionally focused University that welcomes over 16,000 students in a range of comprehensive and research-intensive graduate and undergraduate programs. The University consists of eight academic faculties, which include Arts, Humanities and Social Sciences; Science; Human Kinetics; Education; Law; Engineering; Nursing; and Business. The UWindsor campus is home to a medical program offered by Western University’s Schulich School of Medicine and Dentistry. The University employs a passionate and dedicated faculty and staff, numbering approximately 2,500, of whom approximately 600 are tenured or tenure-track faculty.

The University’s unique position on an international border between Canada and the United States has contributed to its identity as a diverse university community providing rich cultural, recreational, and educational opportunities for faculty and students. The University is a key player in a wide range of distinctive industrial, entrepreneurial, and cultural activities throughout the City of Windsor and Essex County, and in an evolving network of international academic and industrial partnerships, particularly with leading American universities in Michigan.

We are committed to creating an exceptional employee experience grounded in well-being, professional growth, and work–life balance. As a valued member of our community, you will have access to a comprehensive benefits package designed to support you and your family.

Requirements

• Bachelor's degree in Computer Science, or 2-year College Diploma in Information Technology or equivalent knowledge and experience as deemed by the Department
• Two (2) years’ experience supporting enterprise applications, including:
• Fulfilling service requests and resolving incidents using ITSM ticketing systems
• Documenting business processes and related application workflows
• Implementing vendor releases/upgrades (e.g., reviewing release notes, testing changes, and assessing new functionality)
• Configuring changes to application functionality (e.g., introducing new functionality/ modules, changing existing configuration, etc.)
• Creating, updating, and reviewing technical specifications and designs
• Basic proficiency in:
• ITSM (Information Technology Service Management) ticketing software
• Preparing and parsing XML and JSON documents for interaction with Web Service APIs
• Programming languages (such as Java, PHP, Python, Kotlin, C#, Go)
• Frontend technologies including HTML, CSS, JavaScript, and Web frameworks (such as Vue.js)
• Developing and maintaining analytical reports for end users (e.g., BI Publisher, OTBI, Power BI)
• Structured Query Language (SQL)
• Project Management methodologies (E.g., Waterfall, Agile, etc.)
• Microsoft tools (Word, Excel, Visio, PowerPoint, SharePoint, etc.)
• Demonstrated interpersonal skills, including teamwork, organization, multitasking, analytical, problem solving and customer service
• Strong written/ oral communication skills, including the ability to effectively communicate technical concepts to stakeholders
• Ability to maintain confidentiality, discretion and act with tact and diplomacy
• Ability to learn and adapt to new languages, technologies, tools, and processes
• Knowledge of current IT best practices, technologies, and regulatory/compliance standards
• Evidence of commitment to the principles of equity, diversity, and inclusion in past work contexts and of experience working effectively with diverse student, staff, and faculty population

Responsibilities

• Provide ITSM (Information Technology Service Management) support for applications. This includes general application advice, service management, release/change management, and support for business intelligence/reports.
• Primarily supports 3rd party applications and seeks assistance for complex work with the appropriate Programmer, Database Analyst, and/or Business Analyst. This complex work may include troubleshooting data integrations, seeking assistance with advanced BI reports, or coordinating assigned project tasks.
• Provide technical support, troubleshooting, maintenance, and expert guidance for assigned enterprise applications to ensure reliable and effective service delivery.
• Implement and support application releases, system enhancements, and change management activities, ensuring compliance with established procedures and documentation standards.
• Develop and maintain business intelligence reports and dashboards by preparing data and delivering meaningful insights to support operational and strategic decision-making.
• Design, develop, test, document, and maintain scripts and programs to support application functionality, process automation, and continuous improvement.
• Collaborate with cross-functional teams to resolve complex issues, implement solutions, and provide specialized technical expertise.
• Perform other related duties as assigned.

Benefits

• Health & Dental Benefits: Extensive coverage to support preventative care and ongoing health needs.
• Out-of-Province/Out-of-Country Coverage: Travel with confidence knowing you are protected beyond Ontario.
• Pension Plan: Participation in a pension plan that supports long-term financial security and retirement planning.
• Tuition Remission: Reduced-cost tuition to help you pursue further education and professional development (for yourself and dependents up to age 26)
• Employee Assistance Program (EAP): Confidential support for mental health, family matters, financial planning, and overall well-being.
• Toldo Lancer Centre Membership: Complimentary access to state-of-the-art fitness and recreation facilities on campus.
• Employee Discounts: Exclusive savings across a variety of vendor and community programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level