Application Analyst - RightFax - FT - Days - DIO

Memorial Healthcare

3d•Onsite

About The Position

Memorial is searching for an Application Analyst to support key IT applications including: RightFax, our enterprise-wide electronic faxing solution; MCCM – Incident reporting application; and MSOW – Provider Credentialing application. The Application Analyst is responsible for administration and support related to Memorial's business or clinical applications. This role provides daily management of applications for moderately complex or standard applications. The Analyst also supports systems designing, building/configuring, testing, debugging and installation in partnership with business application vendors for technical support.

Requirements

Associates (Required)
Bachelor's degree in a relevant field; no work experience required OR
Associates degree in a relevant field with a minimum of three (3) years of relevant work experience OR
High School Diploma (or equivalent) with a minimum of five (5) years of relevant work experience
Degree in Information Technology, Computer Science, or related field.
Follows Standard Precautions using personal protective equipment as required.

Nice To Haves

RightFax
MCCM – Incident reporting application
MSOW – Provider Credentialing application

Responsibilities

Maintains knowledge of current operational workflows that are supported through the business or clinical application.
Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues.
Oversees application activities including the archiving of data and security administration, and electronic data received.
Participates in vendor selection, data management, and process improvement for assigned business application.
Performs work of moderate complexity for assigned business application including collecting and auditing information, analyzing data, and generating reports, preparing operating instructions, and compiles documentation of program development.
Builds and codes moderately complex applications and/or modules using common programming languages to configure and maintain applications.
Tests, troubleshoots to user requirements, inquiries and problems and provides input in the development or modification of currently established processes and procedures to drive application efficiency.
Contributes to the design and upgrade of clinical systems or business systems to ensure up-to-date versions that serve all necessary clinical or business needs.
Documents application data needs and business requirements as input into application upgrades and modifications for the developers.
Partners with other business applications management teams and contractors to identify synergies and opportunities for improvement, and works with vendors to ensure upgrades and configuration changes are maintained and accurate.
Analyzes operational processes and data to identify opportunities and improve existing processes for workflow optimization.
Develops digital tools to ensure they meet applicable regulations and standards.
Manage applications projects as needed.
Supports end-users, in partnership with selected vendors if applicable, to provide customer service and classroom/virtual training for users.
Designs and maintains report structure and analysis needs in order to communicate application management findings and identify areas for improvement.
Supports associate application analysts to develop application management skill sets and understand more complex Memorial systems.