Application Analyst - Epic Provider Record - FT - Days - MSS

Memorial Healthcare

7d•Onsite

About The Position

Memorial Healthcare System is seeking an experienced Epic provider record resource to support the management, maintenance, optimization, and troubleshooting of provider records within the Epic. This role will serve as a subject matter expert for provider master file (SER) and provider-related configuration, ensuring that provider information is accurate, complete, appropriately maintained, and available across the Epic application and downstream systems. The ideal candidate will have extensive experience working with the Epic Provider Record, strong knowledge of Epic provider data and workflows, and experience supporting a large and complex healthcare organization. The resource will work closely with Epic application teams, Credentialing, Medical Staff Services, Human Resources, IT, clinical operations, security, and other stakeholders to ensure providers are properly established and maintained throughout their lifecycle. The Application Analyst is responsible for administration and support related to Memorial's business or clinical applications. This role provides daily management of applications for moderately complex or standard applications. The Analyst also supports systems designing, building/configuring, testing, debugging and installation in partnership with business application vendors for technical support.

Requirements

Associates (Required)
Bachelor's degree in a relevant field; no work experience required OR
Associates degree in a relevant field with a minimum of three (3) years of relevant work experience OR
High School Diploma (or equivalent) with a minimum of five (5) years of relevant work experience
Degree in Information Technology, Computer Science, or related field.
Follows Standard Precautions using personal protective equipment as required.

Nice To Haves

Extensive experience working with the Epic Provider Record
Strong knowledge of Epic provider data and workflows
Experience supporting a large and complex healthcare organization

Responsibilities

Performs work of moderate complexity for assigned business application including collecting and auditing information, analyzing data, and generating reports, preparing operating instructions, and compiles documentation of program development.
Analyzes operational processes and data to identify opportunities and improve existing processes for workflow optimization.
Maintains knowledge of current operational workflows that are supported through the business or clinical application.
Contributes to the design and upgrade of clinical systems or business systems to ensure up-to-date versions that serve all necessary clinical or business needs.
Documents application data needs and business requirements as input into application upgrades and modifications for the developers.
Manage applications projects as needed.
Supports end-users, in partnership with selected vendors if applicable, to provide customer service and classroom/virtual training for users.
Participates in vendor selection, data management, and process improvement for assigned business application.
Supports associate application analysts to develop application management skill sets and understand more complex Memorial systems.
Builds and codes moderately complex applications and/or modules using common programming languages to configure and maintain applications.
Tests, troubleshoots to user requirements, inquiries and problems and provides input in the development or modification of currently established processes and procedures to drive application efficiency.
Develops digital tools to ensure they meet applicable regulations and standards.
Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues.
Oversees application activities including the archiving of data and security administration, and electronic data received.
Partners with other business applications management teams and contractors to identify synergies and opportunities for improvement, and works with vendors to ensure upgrades and configuration changes are maintained and accurate.
Designs and maintains report structure and analysis needs in order to communicate application management findings and identify areas for improvement.