Application Analyst

Thomson Reuters•Washington, DC

2d•Remote

About The Position

The Application Analyst provides essential, courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution. In this opportunity you will: Analyzes customer problems of low complexity, Assesses scope of impact, Mitigates customer impact of issues and executes work arounds, Implements problem resolution as identified in documented solutions, Engage others as appropriate and escalate as required, Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults. Proactively monitors production and nonproduction environments and/or applications, Conducts root cause analysis and correlation of other system and/or application problems of low complexity, Works on smaller, minimally complex projects/issues that require a singular area of expertise. Participates in project planning sessions with team members. Manages multiple and sometimes competing priorities with guidance. Aids the preparation of status updates for customer problems or projects. Regularly communicates and shares knowledge with the rest of the team. Performs actions aligned with defined standards. The following are required for some positions but not all: Makes general or site-specific modifications update system documentation, manipulate data and define enhancements. Provides input for technical plans and solutions.

Requirements

Support experience with an emphasis on providing excellent service in a customer care role.
Proficient in SQL
Understanding of Database Administration.
Superior analytical, problem solving and troubleshooting skills
Exceptional attitude towards customer service
Ability to work independently and in a team environment
Excellent verbal and written communication skills
Awareness of programming concepts and database usage
Familiarity with Internet-based applications
Capable of multi-tasking in a fast-paced environment.
Bachelor’s degree in computer engineering/computer science, Information Technology or Math

Nice To Haves

Relevant technical certifications preferred but not required

Responsibilities

Analyzes customer problems of low complexity
Assesses scope of impact
Mitigates customer impact of issues and executes work arounds
Implements problem resolution as identified in documented solutions
Engage others as appropriate and escalate as required
Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults.
Proactively monitors production and nonproduction environments and/or applications
Conducts root cause analysis and correlation of other system and/or application problems of low complexity
Works on smaller, minimally complex projects/issues that require a singular area of expertise.
Participates in project planning sessions with team members.
Manages multiple and sometimes competing priorities with guidance.
Aids the preparation of status updates for customer problems or projects.
Regularly communicates and shares knowledge with the rest of the team.
Performs actions aligned with defined standards.
Makes general or site-specific modifications update system documentation, manipulate data and define enhancements.
Provides input for technical plans and solutions

Benefits

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.
In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws.
Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.