Application Analyst (QA Specialist)

Mass General Brigham•Somerville, MA

2d•$62,837 - $89,762•Hybrid

About The Position

The Application Analyst (QA Specialist) participates in the design, development, testing, implementation, and ongoing maintenance of software applications and supports and trains end users. The role is based in the Neurological Clinical Research Institute (NCRI) at Massachusetts General Hospital, whose Systems team develops, maintains, and deploys software platforms used to capture and manage clinical research information. Working independently under minimal supervision of the Director of the Center for Innovation and Bioinformatics, the QA Specialist is responsible for validation and quality assurance of supported software platforms. The position develops and executes manual and automated testing, supports system releases and audits, and establishes QA standards and documentation practices. It also coordinates project personnel, develops training for Systems staff, and oversees system support and user-reported issues. The role requires handling multiple projects, strong technical writing and communication, attention to detail, initiative, and the ability to prioritize and work independently. The work is in an office environment, may involve some travel, and is hybrid, with a day shift and 40 scheduled hours per week.

Requirements

Bachelor's degree in Computer Science or a related field, or qualifying experience in lieu of a degree.
0–1 year of related IT experience required; healthcare IT experience is preferred.
Experience developing, supporting, or operating software applications, preferably in a healthcare setting.
Ability to document workflows and business processes.
Strong interpersonal skills to communicate effectively with technical and non-technical staff and solicit information from users.
Problem-solving skills and ability to analyze issues and prioritize tasks.
Knowledge of Microsoft Office 365 and other popular office productivity solutions.
Ability to obtain required Epic certifications if utilizing Epic.
Excellent technical writing, written communication, and documentation skills.
Excellent organizational and time-management skills, attention to detail, and ability to manage multiple projects and large volumes of documentation.
Ability to work independently, take initiative, and lead multiple projects.
Ability to create and deliver presentations.
Strong verbal communication skills.

Nice To Haves

Prior project management experience.

Responsibilities

Document business requirements and translate them into functional specifications.
Develop test cases and scripts from business or functional specifications and use cases.
Introduce automated testing using Selenium or a similar platform.
Plan, estimate, create, and execute test strategies, test plans, test scripts, and test data for supported software platforms.
Analyze software applications to determine quality assurance testing plans.
Execute tests and accurately report progress, deviations, and failures.
Solicit improvement and new feature requests from internal and external clients.
Lead validation processes for new system releases.
Identify and advocate for quality assurance standards and best practices, and document system-use best practices.
Establish and maintain libraries of generic and disease-specific case report forms with validation documentation.
Assist with internal or sponsor-initiated audits.
Coordinate personnel and project efforts, including priorities, schedules, and tasks.
Develop and implement training programs for Systems personnel.
Oversee system support and track user-reported issues.
Train end users, assist with end-user documentation, and provide ongoing application support by identifying, resolving, or escalating issues.
Run reports and perform other tasks associated with ongoing operation of the software environment.
Accept special project responsibilities as requested.