Application Analyst and Microsoft support

Ressources humaines - Port Québec•Quebec, QC

About The Position

The Port of Québec is seeking an Application Analyst to provide second-level support for its applications. This role involves analyzing, qualifying, and resolving application incidents and service requests, acting as a key resource for users and internal teams. The Application Analyst will also contribute to the configuration, adoption, and evolution of assigned systems, with a focus on Microsoft 365 solutions like SharePoint, Teams, and OneDrive. Additionally, the role will support document management initiatives, including SharePoint governance, information organization, and business unit support, ensuring adherence to policies and standards while promoting best practices and continuous improvement.

Requirements

Diploma of College Studies (DEC) or Bachelor’s degree in Computer Science, Information Systems, Information Management, Business Administration, or an equivalent combination of education and relevant experience.
Training and/or demonstrated practical expertise within the Microsoft 365 environment, particularly SharePoint, Teams, OneDrive, and related collaboration tools.
Minimum of five (5) years of experience in application support, incident management, and user support, including active participation in document management projects and SharePoint environment configuration.
Demonstrated commitment to continuous learning, professional development, and technology monitoring.
Ability to understand business processes and translate requirements into simple, effective, and secure application solutions.
Strong skills in functional, technical, and end-user documentation, as well as the ability to simplify technical concepts.
Excellent problem-solving, analytical, prioritization, and follow-up skills.
Ability to collaborate effectively with multidisciplinary teams, vendors, managers, and users across various departments.
Strong attention to detail, autonomy, customer service orientation, and ability to manage priorities.

Nice To Haves

Microsoft certification related to Microsoft 365, SharePoint, Power Platform, security, or information governance.
Knowledge of ITIL best practices, IT service management, or support processes.
Knowledge of Power Apps, Power Automate, and/or Power BI.
Interest in and/or practical knowledge of artificial intelligence applications within Microsoft 365, particularly Microsoft Copilot.

Responsibilities

Provide second-level support for assigned applications, including analysis, diagnosis, documentation, and resolution of application requests in collaboration with stakeholders.
Optimize user experience and promote the adoption of Microsoft 365 solutions.
Evaluate application enhancement requests by analyzing their operational, functional, technological, and financial impacts.
Collaborate with project managers, business owners, and vendors on application changes.
Ensure all interventions comply with established policies and standards, maintaining follow-up on files, issues, and resolution options.
Participate in the continuous improvement of application support processes through documentation and promotion of best practices.
Advise and support users in the use and adoption of Microsoft 365 tools, particularly SharePoint, Teams, OneDrive, and related collaboration features.
Contribute to document management projects by participating in needs analysis, information architecture, document repository configuration, and access management.
Support business units in adopting document management, collaboration, and secure information-sharing best practices through training, coaching, and knowledge transfer.
Participate in testing, configuration validation, and deployment of changes related to Microsoft 365 tools and assigned applications.
Produce and maintain practical, user-friendly documentation.
Act as a liaison between internal stakeholders, vendors, and IT teams for application and document management initiatives.