Application Analyst

Avance Care•Durham, NC

About The Position

Exciting Career Opportunity with Avance Care! Join our rapidly expanding network of 30+ practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC. Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients. As our Application Analyst, you’ll be responsible for configuring, modifying, testing, and maintaining software applications. In addition to coordinating all issues that arise during the project for the application area. You’ll build collaborative relationships with project leadership, business owners, clinical department users, and other corporate departments to facilitate usage and acceptance of the system.

Requirements

Associate or bachelor’s degree in information technology (or a related field)
At least two years of EMR experience
Epic certification or accreditation is required in a primary application—such as EpicCare Ambulatory, Cadence, Prelude, Welcome, MyChart, or HealthPlanet/Compass Rose

Nice To Haves

Additional certifications highly preferred

Responsibilities

Act as the primary support contact for the Ambulatory application’s end-users
Recognize issues that arise in their application area as well as issues that impact other application teams, and work to resolve them
Guiding workflow design, building and testing the system, and analyzing other technical issues associated with EPIC software
Identifying and implementing request changes to the system
Serving as a liaison between end users’ workflow needs and EPIC implementation staff
Maintaining regular communication with your EPIC representatives including participating in weekly project team meetings
Working with Epic representatives, the organization’s business community, and end users to ensure the system meets the organization’s business needs regarding the project deliverables and timeline
Develop an understanding of operational needs to set the direction for the organization’s workflows by attending site visit and other integrated sessions
Participate in training and working with end users
Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
Adhering to service level agreements in incident and task management
Attending and participating in workgroup and steering meetings
Preparing agendas and performing system demonstrations for stakeholders
Review and complete Epic NoVA notes and upgrades within the project timelines
Maintain all applicable certification(s) and ensure CEE’s are up to date
Translating operational requests into Epic build tasks
Required On-Call after hours and on weekends at management’s discretion
Performs other duties as assigned