Application Analyst - Epic Ambulatory & Referrals

University Health Network • Toronto, ON

1d • CA$74,114 - CA$111,170 • Onsite

About The Position

The Application Analyst – Epic Ambulatory and Referrals is an integral member of the Digital Software Services (DSS) team. This position works closely with other members of the DSS team to support identified applications for University Health Network (UHN) including both clinical and business applications. The Application Analyst – Epic Ambulatory and Referrals will participate in support activities, system and business analysis, system upgrades and testing. The energy, enthusiasm, and dedication of this individual will allow the Digital Software Services team to contribute to the successes of the organization.

Requirements

• At minimum, a bachelor's degree in a clinical discipline (i.e. nursing, allied health), computer science, mathematics, health informatics, or recognized equivalent required.
• Advanced skills using software tools such as Visio, Microsoft Project, Excel, Word and SharePoint and other tools as necessary.
• Understanding of key IT concepts and components (e.g. networks, storage devices, OS, information retrieval, data warehousing, applications, firewalls etc.) and their interrelationships.
• Proven, in-depth analytical and problem-solving skills with the ability to systematically analyze incidents/problems, identify root cause, draw logical conclusions and determine/recommend practical courses of action.
• Excellent verbal and written communication skills.
• Proficient organizational, time management and critical thinking skills with the ability to effectively problem solve and prioritize in a high-pressure environment.

Nice To Haves

• Certification in one or more of the following Epic applications preferred: Ambulatory, Cadence, Referrals, ClinDoc, Orders, Wisdom, Kaleidoscope. Other Epic certifications welcome.
• Experience with one or more clinical/business applications in a large healthcare organization with strong understanding of the healthcare system and hospital sector preferred.
• Previous project/systems implementation experience preferred.

Responsibilities

• Provides day-to-day technical support of Epic ambulatory applications including working with customers, our health information system (HIS) vendor Epic, and other vendors in troubleshooting and identifying options to resolve issues
• Performs application testing of new releases, upgrades, fixes and other product changes
• Participates in roadmap planning for application upgrades in conjunction with business users and vendors
• Provides customer service in the form of end user meetings (clinical or business); attends and/or facilitates monthly established end user meetings or ad hoc meetings
• Periodic assignment to Digital projects (e.g. Epic Optimization Phase demand items, new application implementation or integration)
• Provides advice, guidance and training to end users in the operation of supported application(s)
• Remains up-to-date with all aspects of applications in use
• Works with other Digital teams to ensure high service levels are maintained
• Participates in weekly team meetings and huddles and in an on-call roster for 24/7 support coverage
• Adheres to Hospital Value Statements and Divisional/Departmental Policies and Procedures
• Maintains current knowledge of and practice/comply with UHN mission and value statements, Occupational Health & Safety Act, Regulated Health Discipline Act, and other relevant regulations, legislation and guidelines
• Maintains strict patient confidentiality
• Accesses patients’ electronic records only as required to perform work duties and shred all waste paper containing patient names
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested
• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in a timely manner

Benefits

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level