Application Analyst

Avispa Technology•Los Angeles, CA

1d•Remote

About The Position

A leading medical institution is seeking an Application Analyst to support Claims, Customer Relationship Management (CRM), and Utilization Management (UM) functions. This role is responsible for application configuration, workflow analysis, system optimization, user support, and collaboration with business stakeholders to ensure effective and efficient healthcare operations.

Requirements

6+ years of Epic Tapestry configuration experience.
3+ years of experience within a healthcare-related organization.
Bachelor’s degree in Healthcare Information Technology, Computer Science, Information Systems, or a related field, and/or equivalent combination of education and experience.
Epic Tapestry Certification.
Experience supporting Claims, CRM, and/or Utilization Management (UM) functions.
Demonstrated experience with system workflow analysis, business process design, and application configuration.
Broad knowledge of healthcare application design, development, implementation, testing, maintenance, training, and user support.
Strong analytical skills with the ability to research, organize, and interpret complex information.
Experience utilizing Microsoft Office Suite, email, intranet, internet, and enterprise information systems.
Excellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
Ability to remain calm and effective in high-pressure situations while identifying issues and escalating appropriately.
Experience working collaboratively with stakeholders at all levels of an organization.

Responsibilities

Configure, maintain, and optimize Epic Tapestry applications with a primary focus on Claims, CRM, and Utilization Management workflows while ensuring alignment with business and operational requirements.
Analyze system workflows, business processes, and user requirements to design, implement, and enhance application functionality that supports organizational goals.
Support application lifecycle activities, including design, configuration, testing, implementation, maintenance, troubleshooting, quality assurance, and end-user support.
Research, organize, analyze, and synthesize data to identify system improvements, resolve issues, and support informed business and technical decision-making.
Collaborate with business owners, technical teams, and leadership to provide training, support, workflow guidance, and ongoing optimization of healthcare information systems.